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  1. Software: order taking through invoicing

    Quickbooks doesn't integrate with inbound email, so we're still stuck with two points of entry. Ideally, an emailed ticket could be converted to a quote or an invoice without losing the thread. Zoho Professional would be $40/mo and is web based, a definite minus. Most of our software is open...

  3. Software: order taking through invoicing

    We're a small shop (2 employees), and about 75% of our orders are from existing customers and sent to us via email. The email is read into our ticketing system (we use OTRS), which we use to track and prioritize jobs. We work up quotes manually, in Quickbooks or Excel, depending on the...

  4. Pricing

    Seem to me that "simple" ignores too many variables. We use an Excel Spreadsheet to quote large format work -- it's evolved a bit over time, but we factor in material cost (with a markup), waste, square footage, coverage % (ink), job type (banner, decals, magnetic, etc.), additional work (e.g...
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