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Recent content by dhawkes

  1. strange printing question

    PDF issue Hello, I checked with some of our Tech Support experts, and they suggested that Tiff (raster data) would not typically present this problem. On PDF, however, if there is special ‘effect’, different layers used on the powerpoint, etc., then it can create issue. I hope this helps...
  2. Sp300i sometimes doesn't cut

    SP hanging Hello Tim, It sounds like it may be a computer/printer communication issue more than just a printer issue. We sometimes see this when the printer isn't using the latest firmware and/or the latest version of VersaWorks. The latest (v1.90) firmware can be found here...
  3. color issues

    I found a few webinars and a document that discuss grey scale color control. There is usually some discussion on hitting blacks as well. Based upon the feedback, it's clear that we should add a webinar on this topic. Please keep an eye on our schedule...
  4. Help sought on color setup for Roland SC540V and CorelDraw X5

    Hello CutGrafix, If you get a chance, please check out the webinar archive as there are some recorded webinars on Tips & Tricks for CorelDraw: http://www.rolanddga.com/training/webinar/archive/videos.asp Best regards, David Hawkes Group Product Manager Roland DGA
  5. HELP!!! VersaCamm VP-540i

    Hello 49, If you register your printer, you can get access to the webinar archive. There are several intro to VersaWork webinars that may be of help. http://www.rolanddga.com/training/webinar/archive/videos.asp Also, check out our support page. There is access to installation guide and...
  6. Roland SC 540 printing crazy

    Print issues NBG, Have you had a chance to check in with Roland Tech Support? If you get someone on the phone you can also email them your pics to help with the diagnosis. Best regards, David Hawkes Group product Manager Roland DGA
  7. I need contact information please.

    Hello Greywoulf, Please feel free to contact me directly. Best regards, David Hawkes Group Product Manager Sign & Textile Roland DGA dhawkes@rolanddga.com
  8. Intellicoat options

    Hi all, I just had a customer call looking for a substitute for Intellicoat 74" Dye Sub transfer paper. Anyone have any reccomendations? Thanks, Dave Hawkes
  9. Wtf!!!

    Hello, What ink are you using? From the images, it doesn't appear to be Roland ink. Can you please clarify? Best regards, David Hawkes Group Product Manager Roland DGA
  10. Cut or not to cut ??

    Sorry to be late to the party on this one. Roland DGA also carries the VersaCUT that may be an option for you: http://www.rolanddga.com/products/trimmers/versacut/features.asp Best regards, David Hawkes Group Product Manager Roland DGA
  11. Service Tech in Central AR

    There's a Dealer locator on the Roland DGA website: http://www.rolanddga.com/dealers/ . Here are the closest ones to you: Tubelite Co., Inc. - Memphis 3111 Bellbrook Dr. Memphis, TN 38116 Kevin McCarter Phone: 800-505-4900 Fax: 901-396-4648 Graphic Solutions Group - OK City 6731 South...
  12. ink spots while printing

    Dust free options Hello all, Dust and static are often the enemy. Unfortunately, the process and materials that are used in wide format printing create both. Add to that, the typical very dry air conditioned environment, and it compounds the problem. Here are a few suggestions: 1. Never...
  13. ink spots while printing

    Spots & debris Hello, I am not an expert on this issue, but I would expect to see a more symmetrical drop if this was ink collecting on the nozzle. However the artifacts on your image are irregular which would make me think this is an issue with debris. The below link is to troubleshoot...
  14. Random VersaWorks lockup?

    RVW support document Hello, There are a lot of things that can affect VersaWorks performance - or any software for that mattter. Recently, a document has been posted on Roland's support page to help with this issue. Please take a look and see if there is anything that may be of help...
  15. Random VersaWorks lockup?

    Hello, There has been a lot of discussion regarding this thread within Roland DGA. It’s a tough one, as there are a number of factors potentially involved. Printer model, version of firmware, PC manufacturer, job specifications, operating system, RAM, free disk space, anti-virus/firewall...
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