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Recent content by JoshR

  1. 1638UH - Only 1/3 Rollers Controlled by Orange Lever?

    Thanks! I will try to adjust those individually. We are having trouble with some build up of ink on our print head, I replaced the pad on the maintenance station but still not getting good nozzle checks, would the cleaning cartridges help with this at all?
  2. 1638UH - Only 1/3 Rollers Controlled by Orange Lever?

    We have a mutoh 1638UH and the orange level that holds the vinyl down is now only lowering/raising approx 1/3 of the rollers as shown in the picture below. I am guessing there is some sort of linkage or something that has come disconnected but not sure how to figure this out. Any ideas? Photo...
  3. Cannot Register for Mutoh Club - Need Firmware

    We got the firmware updated, however now it's rejecting our older 3rd party cartridges so we're going to order all Mutoh branded ones and see if that solves the issue. I guess the new firmware doesn't allow the non-mutoh brand carts from what I see on other threads here.
  4. Cannot Register for Mutoh Club - Need Firmware

    Thank you! I was able to get the MSM software downloaded as well as the 1.11 firmware, now I just need to figure out how to get the printer registered with the software next.
  5. Cannot Register for Mutoh Club - Need Firmware

    We have a Mutoh 1638UH printer that we need to update the firmware on, we were instructed to sign up for Mutoh Club however it seems to be rejecting our serial number, is there some special trick? I keep getting a "null" error and also says "The activation code acquired date will be the warranty...
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