Recent content by stephane

Hi, We never intervene in forums but we feel we have to this time as some false and defamatory information has been posted about our company Digiprint Supplies. We are very much in business, about to announce in the next two weeks a major capital raise through an asset transfer of our...

Hi, The printhead you received is a genuine Roland VS printhead and it is of course unused. The ‘magenta’ you can see on the reservoir is transportation liquid. The box and labels are Roland’s, there is never any seal on these head packages. We hope this helps. We have a team in Miami who...

Dear Tim, We can see you ordered several times including last Tuesday, from worldwide web site www.digiprint-supplies.com whereas our US web site is us.digiprint-supplies.com. Orders placed on the worldwide web site ship from Belgium whereas orders placed on our US web site ship from Miami, FL...

Of course this is not true. We have been empowering the end users for the last 12 years by enabling them to find the parts they need online. You can see on Youtube how many videos we published to help install the parts without certified engineers help. We honor warranty no matter who installed...

Hi Player, We understand your concern but we have been in the market for more than 10 years with more than 100,000 customers worldwide. All of our products carry a comprehensive product warranty and we offer a one year warranty with every printhead. Feel free to contact us if you have any...

We are sorry to read about your experience. Could you please give us your order number? We will make sure we check this and revert to you about it off line. Customer satisfaction is key to us. Best regards,

Hi, DX7 heads are unfortunately more and more difficult to source on the market. We haven’t changed, we still ship 98% of our orders on the same day, the supply of DX7 heads have changed though. We are one of the only suppliers still offering them and we are always doing our best to ship them...

Hi, Can you send us your mail address, we will try to help you with this manifold. Best regards, DIGIPRINT SUPPLIES

Hi Corey, Thank you for being a loyal client, your last order placed on 13th February after cut-off time was shipped today, you will be delivered on Monday. We hope this helps. We opened our new facility in Miami beginning of February. The good news is that this new warehouse will ensure next...

Hi Ricardo, Your order was shipped out last week. We apologise for this unusual delay but the ink reservoirs heaters you ordered were not on stock and had to be ordered from Océ as indicated online. These items are not often ordered by our clients and it is therefore not kept on stock. We have...

DIGIPRINT SUPPLIES is the only one-stop online shop for spare parts, accessories, software and tools for all eco-solvent, solvent and UV digital wide-format printers. Established in 2007, we were the first company in the world to offer dedicated solutions to this market online, and today we...

Hi, Could you please give us your order number? We would like to check as our generic cap tops offer excellent performance, they are manufactured in Japan, and we need to check why your experience was disappointing. Please note that we also supply original cappings as you may know. Best...

Hi Kiron, The original CJV30 dampers and cappings are on stock as you can see on our web site, we ensure next day delivery: JV33 / JV5 Compression Damper SP Assy - M006579 - Dampers - Spare Parts http://www.digiprint-supplies.com/en/jv5-cap-head-assy-m905240-pcamijv5201.html?category=30 None...

Hi Ken, please be careful with the indonesian web sites such as digipro printers, they are fake web site who take your payment and never deliver the goods. None of the indonesian web site are real, they copy our product database and rob honest buyers like you. Please email...

Hi Nick, We are sorry your order was not fulfilled on time. We ship 98% of all orders on the same day for next day delivery in the US. The degasser you ordered was unfortunately not on stock when you placed your order and had to be ordered from the manufacturer as displayed online. This is very...