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Recent content by xkellyx

  1. Major Issues with HP Latex 310

    So, after weeks of being lead to believe that a new machine was being procured, today I get word that there is a big IF in there. It's not in my personality to be a raging lunatic, but I think I might be getting close to a breaking point. So, what I have is a machine that used to print...
  2. Major Issues with HP Latex 310

    You and me both! I got word the other day that although a replacement is "in the works" the GBU is requesting that they send out a tech again to double check to ensure there is no air in the lines and to perform a purge on the OP and Black- They also want us to try to take a video of the defect...
  3. Major Issues with HP Latex 310

    I don't think so. It's every single file, even files which I have printed previously without issue. BUT, it's also the internal test prints which are producing the same thing.
  4. Suggestions HP 365 + Graphtec or Summa

    THIS! We have struggled since buying our HP a few years ago. Our vendor sold us on the latex and said it would do everything we wanted. Which was only to print stickers. Initially, we had a lot of issues with print heads and I thought the grain was a symptom of that. Nope. The vendor ghosted...
  5. Major Issues with HP Latex 310

    Yes. It has been communicated to me that a replacement is in the works. However, they are still having me run a variety of tests and making changes daily. I trust and like the engineer that I am working with. So, hopefully, this will all work out.
  6. Major Issues with HP Latex 310

    The dealer we bought it from pretty much washed their hands of us after we first had an issue with the machine ( which was right after we bought it). They have ZERO interest in returning phone calls or emails and have basically told us that this is an HP issue and to take it up with them. I...
  7. Major Issues with HP Latex 310

    Yes, we have had THREE ink delivery systems installed in the last 2.5 years. One of the first things the engineer did was to check all the calibrations. He went over the machine in depth and was unable to figure out the exact cause of the issue. The first 2-3 days he was here all he did was...
  8. Major Issues with HP Latex 310

    I'm at a complete loss. It's now been over two weeks since the engineer was on-site, and about two months into this issue. Prints were mailed to Barcelona and now crickets. The last I spoke with the engineer he was musing about replacing the entire power system in the machine. If you add up the...
  9. Major Issues with HP Latex 310

    Two techs and an engineer couldn't figure this out. They are pretty much out of parts to replace. Its been another week with no movement. I am becoming increasingly agitated. The machine is under a service contract so unless I stop paying it, there's nothing to "run-out" so it's more of when...
  10. Major Issues with HP Latex 310

    We live in an area where we have a decent amount of humidity. The techs and the engineers pretty much ruled out humidity/static issue.
  11. Major Issues with HP Latex 310

    So a little update. I spent the week with a level 3 tech from hp. He pretty much ruled out everything which has been discussed thus far. A new power supply was installed, along with heaters, boards, ink delivery etc. Profiles have been tweaked and retweaked. We were able to make the issue less...
  12. Rant HP Latex 365 Frequent Head Crashes

    Have you cleaned out the vacuume? Are the holes/fans clogged up?
  13. Major Issues with HP Latex 310

    Its 220. We run a variety of machines on site and haven't had problems with our electric. But, we will certainly investigate this avenue.
  14. Major Issues with HP Latex 310

    As I understand it, the techs on the ground cannot do anything without authorization from the engineers they talk to in the phone. The techs are parts swappers. The engineers come up with an "action plan" and the on the ground guys have to follow it, even if they know the plan won't make a...
  15. Major Issues with HP Latex 310

    One of the phone support guys had suggested this. However, our environment isn't conducive to static. The tech working on the machine doesn't think it's static.
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