Recent content by YMCK

Have you tried reinstalling the printer in Onyx?

1.) ICut uses .cut files, you can create an .XML file using the cut only workflow but Icut wont recognize it. 2.) I have yet to find a way to do this so it doesn't look like it can, the only options are to control the Mark placements but not the marks themselves. 3.)I know this works with ZCC...

1. It exports a .Cut file, if you are running version 11 or 12 it will automatically create the file in the Onyx directory inside the cutter folder, if you are running 12.1 you will have to configure the output of where the .cut file get's sent, this is done by going to File > Manage Cutters >...

No all you really need to do is re add the prefilght path, everything else should stay unchanged.

Check your Onyx 12 directory mine is (C: \Onyx12) then open the Server folder and use Notepad++ or Wordpad to open the "AutoServ.cfg" file. Towards the bottom you should see: ClientProg { "C:\Onyx12\preflight\preflight.exe" }, if the path is empty just copy mine and paste it ( if you have Onyx...

When you click open, the "Open in Job Editor" checkbox is missing?

Check your Quickset, if you go to advanced > Print > Output do you have Separations enabled? This has happened to me in the past.

Bad media profile, delete the media and re import it.

Have you tried opening the file using a different media profile?

I Actually had the same issue, I called their support and they told me that the G7 feature has to be purchased separately.

I have noticed when printing with Greyscale turning All ICC profiles off in preflight has solved this issue.

You can run a previous version of Onyx with an upgraded key. Onyx told me that this is done on purpose for situations like this. I have both 11 and 12 on the same computer and can run them with the 12 key. Installing 11 again and printing the job using 11 then comparing it to the output of 12...

Interesting yeah it only happened to me with files that were from Onyx, but yeah that shouldn't be happening, have you tried to do a clean install of the program?

What type of file are you trying to open? I had this happen to me a while ago while I was trying to open a .onyx file, onyx support told me that you cannot apply that setting to a .Onyx file. Hope this helps

I am seeing the same thing in mine. I am pretty sure that it is only a UI bug because my files still rotate without any problems. I did call ONYX Tech Support and they confirmed that it is a UI problem, that they are aware of it and will do everything they can to resolve it as soon as possible.