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That story was written by someone with a loose grasp on reality.

On the summa, the kiss cutting tool is spring loaded, it's the only tool where the parameters are not set in the software. You need to set both the depth of cut and the pressure manually.

That's horrible! how can it be off at both the top and bottom but in different directions?!

any metal fabrication shop could make these for pretty cheap, then paint them with some krylon.

"Sorry this vinyl is not up to the quality level we are used to, I'm not comfortable installing this"

EM Plastics has it in stock at their Toronto warehouse as of last week.

All the time lol. I recently had a client order a print they needed in 2 days, small job. I got approval just before I was set to run a large job on the same material, so I printed it within 15 minutes of getting her approval. Emailed her to let her know it's all done, she says "Oh, that was...

Yup, I see this quite frequently here, people claiming to never give credit etc. I assume they only deal with other small businesses, I assume Fred's Plumbing will pay you when they pick up their order, but I doubt you are going to get a cheque on completion from Coca-Cola, General motors etc.

Lol we have a few clients like this, I feel like a psychic because I can always tell when they are about to place an order, a cheque always magically appears in the mail a few days before their next order.

You said the current owner has already told his clients the business is closing, that is a huge red flag. About 10 years ago we bought a small business, the owner was retiring, he told all of his clients that he was retiring at the end of the year, I would say 75-80% of his client base jumped...

Write them back and ask exactly what documents they require, it's their job to let you know what they need. It sounds like they couldn't be bothered to look up which documents they needed.

The older I get, the more cynical I've become, I pretty much ignore any tentative due date given to me by a new client. I've come to realize that for 99% of projects, I am not the one holding up the project, i'm always very clear with my deadlines and I stick to them. This is the way it...

This is a big one for us. but it's a double edged sword, we have some clients who send us orders and they just reply to the last email they used to send an order with, and on occasion if I'm not paying attention I will make the new order, plus remake the previous order as well, so as a result...

I've come across this as well, I just chuckle and wish them well in their search.

I personally find that when I decide on a new piece of equipment I research the hell out of it before it shows up and most of the time I know more about the machine than the installer does. I find most techs in this industry know just enough about their products to do their job, but they don't...

the border spacing on those signs is driving my OCD nuts

Yeah tourist trps have been doing this for years, if you go to Niagara Falls it's included on every bill, you can ask to have it removed and they have to, but most people don;t know that.

Did the customer supply the artwork, or did the other shop do the design? It doesn't excuse it but it might shed some light on if it's worth working with this client or not. I have an unwritten rule, if a client comes into the shop and starts complaining about another shop I take it as a huge...

I have 1 client who treats me like Dropbox, once or twice a year she emails me asking for a vector copy of her own logo, she still orders quite a bit of stuff from me, I have no idea what she needs it for, but I have it saved in my documents so I can just quickly grab it and send it. I dont...

We have an f1612 and it will handle everything you listed with ease. We just had a job running 9 full rolls of vinyl printing hundreds of different sizes and shapes of panels, the summa was great for that as it can cut a whole roll in about 30 minutes, vs an employee taking 2-3 hours and having...