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If you have enabled ink cost calculation within the RIP Queue, it will count all of the dots that were ripped into the file. Ink drops are measured in picolitres. It will count all of the dots and associate a cost based on how you have established your ink costing. In Manage Printers, you can...

I think Align can handle all of those devices with the use of Modifiers. Essentially estimating the amount of time it will take for each action and associate a cost to it.

It has been a while but I don't remember wiping down any acrylics due to the issues you are experiencing. The killer with acrylic was static and that static attracting dust. The static suppression bar worked well to reduce static. In the demo center, we would remove the liner and print. If...

Which version of Windows are you currently running? In the C:\ONYXThrive24\Work folder is a list of your printers. Is it a specific printer that is affected or it happens to all? In that folder are your working files. Each print job has 3 files associated with it. One of the 3 files will...

We do have drivers for the Mimaki UCJV330 with the latest release on Sept. 20. This release also includes the ink layering abilities in the media profile settings.

I will preface that I am a bit biased since I worked on ONYX Align. Identify your pain points as outlined by invisibleink. Order management systems can get a bit pricey but if the solution saves you time, it will also save you money thus getting a return on that investment. I have personally...

I am guessing here, but have you looked at the density of white in your Onyx profile? Maybe it is jetting more ink than it can feed. Try to reduce the density of white a bit and see if you get better results. This is a hypothesis since one user changed software and got better results. My...

From what I understand, 3 Layer printing using a North American version is not possible and is firmware locked.

It would be very helpful to contact our technical support team and point out issues that you experience. If we are unaware that a problem is there, we could not fix it.

Onyx has released a Micro-Update in regards to some of the cutting issues you have been experiencing in this thread. You can use the links from our website to download. Download the latest version and when installing, select the repair/upgrade and the software will update. Release notes are...

I have been able to replicate the issue and have reported it to the appropriate people to have addressed.

So you have a file that is 100s of pages, independent, different image, all printed the same and cut the same. The only thing different would be a number or color. If so, you are good to go without individual pages. Your situation would have the print is the same settings and your cut is the...

So you are saying you have enabled paneling for a long job and it is paneled into 4 sections. I will investigate that scenario.

All files opened in RIP Queue use a quickset. Most just use the <Default> which does not have cutting enabled unless you change it in Edit Quicksets.

Over the last hour I tried to replicate the issue you have described and I think I may have found what is incorrect. I know i can hear the groans already, but it has to do with how your quickset is set up. Since each page has a different cut path assigned to it, you need to regard each page as...

Of those who have experienced this problem, please provide me with some details and I will chase it down. I would need to know things like the printer used, cutter used, what the file prep was (multipage PDF created in Illustrator or some other method), version number of your Thrive, did you...

Patrick - what RIPQueue are you using? Thrive? Go? I would assume Thrive since you also mentioned later you have a server. If so, there are two separate programs that look very similar. One is the License Manager and the other is the Network License Manager. The License Manager controls the...

Try to clear out your Active and Inactive queues of unnecessary ripped files. If you have files that are ripped and you would like to keep them, you can use Archive to store those files outside of RIPQueue and simply bring them back in when you need them. I have seen queues with months worth...

ONYX 24 is now available with auto rotate non-square resolutions.

Achieving the same color between two different RIPs is a near impossible task without some special tools (ONYX Swatchbooks). This is due to the math done behind the scenes. Color in a RIP is defined as 3 coordinates in a 3 dimensional color space. This color space is called Lab. Each letter...