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I would double check to make sure you have your blade depth set correctly and also that the blade holder is seated properly in the bracket on the cutting head. Once you get those set correctly and get a nice clean test cut square, I would then reduce the cutting speed when cutting these detailed...

I second everything that Frank said and I would also double check that the media you are using is designed for use with a thermal transfer printer like the DC5. A lot of materials have top coatings or surfaces that aren't receptive to the resin used with the thermal ribbons, so you'll want to...

What version of SCC is installed? Do you have the Summa Cutters Tools and Summa Camera Control installed? For Windows 11, version 5.11 must be installed for things to work correctly. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Is your cutter powered on and on the home screen when you have SCC running? What version of SCC do you have installed and what Windows OS are you using? Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

The cutter you purchased years ago was sold almost immediately after it was returned and evaluated(not an issue on the machine), and hasn't had any issues since it was resold. User error is a lot different than machine failures and the machine was far from a lemon. Best regards, Phil Johnson...

Sometimes that's all it takes lol. Glad it's back up and running! Feel free to contact me anytime if there's anything I can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

If you can post a video of the cutter tracking the material I am sure I can figure out why it is drifting on you. Depending on the age of the cutter, it's possible you may need some new pinch rollers(just the outer two are critical for tracking/feeding) but there are couple other things you...

Hi Harris, This sounds like it's either the left media clamp not functioning correctly and staying engaged which prevents the machine from completing its bootup process or the left feed motor is starting to go. If the clamp raises and lowers during bootup, and there is no media jammed up...

Hi Gary, Any of the RIP options you listed would work but I would say that Onyx is the most commonly used of the options listed and it has a nice clean workflow with the Summa. If you end up going with Onyx, and would like to use the barcode workflow, just keep in mind that you would need to...

I was definitely at the show and I am guessing we probably met down there at some point. Feel free to contact me any time if there's ever anything I can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Good morning, If you purchased this flatbed during the promo period(May 4 - June 24) the Pro Pack upgrade was included at no cost so you shouldn't have been charged for that. The upgrade normally costs $2,190 also, so if you were able to get that for $1,400 you got a good deal on that...

Call and discuss what exactly, Adam? Do you even still have this machine or just flinging mud for no apparent reason at all? This is all well documented and if anyone has any questions about what happened you can reach out to me and I would be happy to provide all the details. Given Adam's...

Hi Carl, The first step would be to install the correct USB driver. In this case you have the SummaCut R Series, which uses the latest USB cutter driver(version 10 if you have Windows 10), and you can download that here - https://www.airmark.com/pages/summacut-vinyl-cutter-downloads. Once that...

After speaking with our tech team they did not think it was possible but I included that question with my request for availability just in case there aren't any available. I will keep you updated as I get more information but feel free to reach out here or via email if there's anything else I...

Good afternoon, I would agree that the standard router would work just fine and I received the message you sent us earlier and am looking into availability for one of the 1330 router systems. That particular model has been discontinued for a few years now so it may be a long shot sourcing one...

This has all been documented already, but if you want us to disclose all of the details again I am happy to. Not sure why you are still so upset with us or the Summa brand at this point but feel free to share why you are upset with us today. I look forward to hearing why you are so upset. Best...

I would do what I suggested and try using GoSign or Winplot before you do any other steps. If everything works using GoSign or Winplot then the communication errors are being caused by Flexi and you would need to do some Flexi troubleshooting at that point. It's highly unlikely that the firmware...

Have you tried running any jobs using GoSign or Winplot to see if you lose communication mid job? I would give that a shot and I suspect that the jobs will function correctly with those two programs and that would confirm that Flexi is causing the issue. If you continue to have communication...

When you installed the Keyspan RS232 adapter, did it include an installation disc for the adapter? If not, that is likely your issue. The driver you need is for the adapter itself, not the Summa USB driver. If you did install the driver for the adapter, and you've already tried multiple USB...

Good afternoon, You can fix this by going into the service menu on the touchscreen menu on the cutter. You can access the service menu by pressing down and holding under the S in Summa(should be top left) and then select service menu. When you are in the service menu you just need to scroll...