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I would agree with Frank and say you need to do a media/OPOS calibration in this case to see if the sensor is functioning correctly. You will need some black vinyl in order to do this calibration. It is possible the sensor itself could be defective, or there could be a loose connection with the...

The price will vary a bit depending on the age and condition of the machine but if it is in good condition it is definitely worth somewhere around $1,500-2,000. Retail on the D160-R's was $6,790 so I think you should definitely be able to get a decent amount for the cutter unless it has any sort...

We have offered these extended support plans for customers out of warranty for quite some time now, mainly to support customers who purchased from other dealers who couldn't support them adequately on their Summa products. Often times we will still provide support to our customers out of...

In Axis Control you just need to hold down the shift key when you launch the program and the service tab will appear. From there you can get into the settings that you described. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Good morning, The packed dimensions of the F1612 crate are 106"x88"x50" and weighs just over 2,000 lbs. when packed with the tools and modules. Assembled dimensions for the F1612 are 94" wide by 78" long and 44" tall if you get the system without the router(as I assume you will be if you're...

Good morning, While it does look like you need to manually align the head(the left sign will need to be adjusted so the overlap meets up correctly) if you have already cleaned the print head and are still getting that white line the runs the full width of the print, you will need to replace...

One thing you could try in this case would be to increase your overcut value slightly. If it is set to 0.1mm maybe increase that to 0.2 or 0.3mm and that will extend the cut in the corners a bit further, hopefully completing the cut on the underneath side of the material. Some adhesives can gum...

Yes, unfortunately if you're on Mac OS the last plug-in update was for the CC2020 version. It seems like the Mac plug-in releases really lag behind the Windows updates and I am not sure why that is the case, especially with so many designers preferring to use Macs. I have asked Summa about this...

Good afternoon, There is an illustrator plug-in available for the CC2021 version included with the GoSign Tools that you can download here - https://www.airmark.com/pages/s-one-series-vinyl-cutter-downloads. Unfortunately there has not been a plug-in developed yet for the 2022 version but I...

What cutting software options have you tried using and do you get an error message when the job stops cutting? Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

You will first want to use the older version of Cutter Control that is compatible with your Summa cutter model. Version 4.20.0.0 is the version you need. I would go into your device manager and confirm that the USB driver installed correctly(it will be listed under the universal serial bus...

Just wanted to also point out that if you ever did get in a situation where you needed to cut wider than the 62.2" width on the S2T160 you can use the extended load feature and set your origin points outsider the outer two pinch rollers. That will give you an additional 2.25" to work with. Just...

Good afternoon, The first step in the process would be to confirm communication between the cutter and your computer. You will want to install the USB driver for this model and you can download that here - https://www.airmark.com/pages/summasign-pro-vinyl-cutter-downloads. On that same...

Good afternoon, I wanted to follow up on what other members already said and recommend not cutting aluminum with either router system on the F1612. ACM, acrylic, PVC, wood, etc. are all no problem but because there is no bit cooling the bits get too hot when routing aluminum and the material...

The unit was manufactured in October 2007 and purchased in late 2007. No unit history was pulled up when I looked up the SN so as far as I can tell it hasn't been sent in for any sort of service or repairs. Let me know if there's anything else that I can do to help. Best regards, Phil...

Good morning, Like Frank said, the 3rd and 4th digit in the first set of numbers in the serial number are the year the unit was manufactured and the 5th and 6th digits are the month. If you can post your machine's SN either Frank or I can tell you how old it is. If it was purchased prior to...

In an effort to try and narrow down whether the hardware is causing the error, or if the Onyx commands/data might be causing it, I would suggest using a different cutting program like Winplot or GoSign. If the cutter kicks a similar error message when using those programs then that would usually...

Are you getting this error on boot up or when you try sending jobs to the cutter? Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Hi Adam, I wasn't going to address this publicly but when you say I was disrespectful to you at certain times I completely take offense to that. You and I both know exactly what happened and why Summa is refusing to honor your warranty claims(I can share with the rest of the group here if you...

Hi All, The F1612 is fairly easy to move around the shop and even to a new shop if you wanted to. A palette jack should be all you need to move it around your shop but if you need to move it from one location to another then you may also need a forklift. I have repacking instructions that I...