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There is only one position on the cutting head to mount the blade on the Summa DC so it's likely not that. I have seen the print/cut settings get way out of whack like this before and this may require a combination of running the automated print/cut calibration and some manual adjustments as...

I agree with what Frank said but I would also check to ensure that the serial to USB adapters that you tried had a USB driver installation disk that came with them. If the adapters did not include the driver then they likely will not function correctly which could be causing your problems. Once...

Hi Ralph, Just for future reference(and for anyone else who may need a replacement dongle) we do offer this software and keep inventory of the ColorControl dongles for the DC3 printer cutters and the new models(DC4 & DC5). Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext...

I appreciate the kind words, Joe, and I hope the Summa cutter works out well for you! Feel free to contact us anytime if there's ever anything that we can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Hi Joe, Phil from Airmark here and we are a long time merchant member here on the site and used to own and operate Summa. If you're able to get the serial number for this unit I can try to check the unit history to make sure there haven't been any major issues with the unit before you make...

A GFP laminator would be a good choice and they have both cold laminator and heat assist options. For the printer, I would agree that the Epson S40600 would be a good choice and I would consider a Summa cutter for the contour cutting. The S One D Series would be a solid cutter to get...

It's possible the different parameters could be potentially causing some of the inconsistencies from job to job but based on what my techs are telling me it's much more likely that the mainboard is starting to have issues that could get progressively worse over time. One thing you could try to...

Tech suggested updating the firmware, but it looks like based on the version you mentioned above that you have already done that. Here is the reply I got from tech after letting them know you have already updated the firmware - "the internal errors are typically semi conductor / memory errors...

It sounds like you may have already resolved the issue, but I have attached a flex cut setup document to this email just in case you or any other users may need instructions for dialing in the flex cut. Feel free to contact me if you continue to have issues and I can offer up some pointers...

The blade should not be sliding out of the blade holder unless the blade holder has been damaged or if the blade has not been inserted correctly. I would double check to make sure you are using the correct blade and blade holder combination and check the blade holder to make sure nothing has...

Good morning, What software are you using to send the cut files to your Summa? Have you recently changed computers or updated any software on the computer that is connected to the cutter? Just wanting to rule out anything software related, if possible, before moving onto any potential hardware...

That would have been good information to include in the original post. I have had some users use packing foam as an alternative to the milling mat, but that can be a little inconsistent compared to the milling mat. Also, it looks like you are cutting pretty deeply into the mat and you might be...

Hi Nathan, What cutting software are you using to send the files to the cutter? If there is communication through Camera Control then this likely isn't a driver related issue and you probably need to configure the correct port in your cutting program. Also, you need to run Camera Control in...

Hi All, We have replacement milling mats available for anyone who needs them. Here is the link to our web store - https://www.airmark.com/products/milling-mat-for-router-system. Feel free to PM me directly if you have any questions. Best regards, Phil Johnson Airmark Corporation...

Good morning, These rollers are referred to as assembly cassette bay rollers and the part number is 420-309. We have them in stock and can ship right away if you need them. Give our customer service team a call at (800)527-7778 and they can help you out with your order. We have all the other...

Hi Dennis, Sorry to hear about the difficulties with your Roland cutter. That particular model has repeatability(cutting accuracy over distance) of 4-6' so anything beyond that 6' mark will usually start to drift on you. If you're getting 12' with accuracy then you are doing much better than...

It looks like the blade depth is fine and the material with laminate is less than 6 mil so theoretically this should be possible. Have you tried cutting the path twice, maybe with a lower pressure setting, to see how well that works on this material? Best regards, Phil Johnson Airmark...

If you're both referring to the autoload function, which measures the length and width of your media when you load new rolls or sheets, then you can turn that off using the Summa Cutter Control program. Just launch the program while the cutter is powered on, has media loaded, and is connected to...

What type of material is it that you are trying to cut and are you trying to cut all the way through the material with a kiss cut? It would be really helpful if you could post a video showing the problem and include the cutting parameters you are using like you cutting force, cutting speeds...

You probably need to reconfigure your port selection in Winplot. Test the communication using Cutter Control to determine which port you are using then launch Winplot and click Design>Cutters>Setup Cutter. Then select your cutter and the plotter-cutter setup screen will populate and you can...