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I would change the cap top and slider first. Run a head soak and then hard cleaning cycle to see if that brings anything back. If not, time to flush it. It looks like you should be able to recover the head as there is n't a lot of deflection going on. You are missing 2 complete channels though...

You can load the early version and then upgrade to the latest version. Just follow the instructions on Roland's website. You can only upgrade to certain versions from certain versions but can eventually get to the latest version.

First off, just because a dealer is listed on Mutoh's website does not mean they have a trained tech on staff. They could send anyone out and no one would be the wiser. Mutoh doesn't even have a list of trained techs so you wouldn't be able to verify anyway. I place warranty calls all the time...

Green hue in black and grays is normal in the Mutoh pallet test because it is not using any kid of color correction etc. Green in the gray of prints you print from the RIP is a profile issue and you would need to create your own or tweek the ones you have already.

Have you tried overriding the resolution setting on your 720 profile to be 540 and see how it looks? It will be 540 x 720 not 540 x 540 due to the design of the print heads. What about turning the motor speed up on the 720 profile to make it go faster? Both of those things should work if you...

Especially with 3rd party inks. I have run into this issue multiple times on these machines.

I agree that Rasterlink in general is a little clunky but I feel that way about most RIP software. The only advice I can give you is try out the, "Favorites", feature. It allows you to setup jobs and then save the settings to be used on future jobs. So any job that gets the same treatment, you...

Specialty Materials has pressure sensitive glitter material that looks and feels like glitter.

It could be the head but check your head cables first. If there is corrosion, ink, or and other kind of damage or debris that can short out the cable, it will cause issues like you are having. The same goes for the terminals that the cable plugs into. You can use alcohol to clean the leads of...

Unfortunately, judging by the test print it does look like you are going to need new heads. You can try changing the cap tops, dampers and flushing the pump to make sure it is not clogged. If those items don't fix the issue, you can try the desperate things like flushing and back flushing. in my...

That is probably the worst image you could use for those walls. If you run the numbers, you can blow the image up to 270" x about 200" proportionally. This gives you about 26 DPI as a result which is essentially garbage. Then you will have to chop 87" off the height or distort the image to fit...

Inconsistent nozzle firing is almost always an ink flow or maintenance issue. I would replace the dampers, cap top, and wiper if they haven't been changed in a year or more and check the pump for clogs. Clean the bottom of the head where the cap top meets the surface to get rid of any ink build...

The board may boot up but it is dangerous to run a machine with different firmware so try at your own risk if you do. Unfortunately, most Mutoh boards are non-flashable so if it is already a 1204 you most likely won't be able to change it to a 1304. If it is old enough you might be able to.

A common problem I see on these machines is that the cap slider wears out and makes it so the cap top doesn't line up anymore. Magenta is the color most affected becuase it is on the edge of the print head. The good news is that it is cheap and easy to install! Here is is on our website Cap...

Rasterlink doesn't accept Flexi files but newer versions of Flexi have an output to Rasterlink button. You could also export to EPS, PDF etc. as stated above.

Menu>Selection>#23IPAddress>Right Arrow Key to add a * next to it. Back out and IP address should be in your Setup menu now.

Throw up a picture so we can take a look at it. Vertical banding can be a tricky issue especially on new machines.

Which fuses did you change on the main board and were they socketed or soldered? I have run into many customers who have said they changed or checked the fuses and ended up being wrong about which fuse to change is the only reason I ask. It would be a shame to purchase a main board when it could...

There should be two cables that you plugged in when you installed the maintenance station. A lot of people forget to plug in the second cable which is the wiper sensor cable. it plugs into the right back side of the maintenance station and usually takes a pair of tweezers to get in in.

Once you have the damper retainer and dampers off, there is a black plastic bracket that you need to take off as well. The two screws in the front of the bracket will release it. Once that is off, wiggle the head back and forth and left to right until it settles down into place. There are no...