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What symptoms are you having? Is it printing at all? A lot of times there can be a preexisting malfunction in the printer that will blow a head or cause it not to work. Out of the 100's of DX4 print head we have sold I would say about 2 - 3 have been DOA in the last 6 years. So it does happen...

If you are hooked directly from the computer to the printer: The first 3 sets of numbers in the IP address for the computer and the printer should be the same and the last number should be different. For example: Computer: 192.168.1.20 Printer: 192.168.1.21 Port Number 9100 is the default...

Try Milano Digital here in Denver. Milanoinc.com. We get 30" rolls of regular banner from them as they slit it down to size for us. I'm sure they could do the same for mesh.

What is the machine model?

By IE-7 do you mean Windows 7? I have multiple customers running SP-300 printers with every operating system from XP to 10. You will probably just need to make sure you run the software in compatibility mode for windows XP service patch 3 and as the administrator. As long as you do that, you...

I agree with FatCat but couldn't quote for some reason. I love seeing posts saying that one brand or model is a complete piece of trash. Most of the time when you see those posts it's an isolated issue that tainted the users perception of the company. For every shop that says you should never...

Does it give you an error at all? Maybe low on memory?

When you arrange, it renders those jobs separately and then combines the data so immediate won't work the way it's supposed to. Unfortunately, I haven't found a way around that yet.

It will be interesting to see if an older version will work with the cloud version. Normally, when you go to send a job to the production manager it will ask you if the production manager is local or on the network and lets you input the IP address of the computer it is on. So it seems it is...

You are getting an intermittent short in the system that is telling the cyan channel to fire 100% randomly. This is normally due to a damaged or loose cable that shorts out as the head moves back and forth. Usually it's going to be the head cables or trailing cables. There is a chance that a...

Immediate print should be RIPing the file while it prints. It should be nearly instantaneous. Sometimes if the file size is really big it can have a few hiccups while printing but it will continue once it catches up. When you use immediate print what happens? I just printed a 93" x 30" 356MB...

It all depends on how you set it up. We noticed we were getting a lot of clicks but not conversions on Roland parts. After looking at our keywords, we realized that our Roland keywords were too generic and would get a lot of clicks from people looking for Roland music equipment. If you optimize...

If you are just starting out and only want local jobs, you can always buy a Google ad that is targeted to your local area. This is a great way to advertise online without breaking the bank. When set to a local target, you only get impressions and clicks from local searches instead of everyone in...

Menu>Setup>Logical Seek> Set this setting to on instead of off Double check that your RIP isn't overriding the printer too. Sometimes the profile will have that setting setup in the profile itself.

Most likely, the person who setup your printer turned those menu options off. You should be able to go into Menu>Setup>Temporary. In this menu it will list all of the menu options available and the ones with the * next to them are the ones that will show up. Scroll through and find flushing and...

What does your cut strip look like? If it has a groove in it, especially in the middle, that could cause the issue.

To get the black line to stop printing: Menu>Setup>Flushing> Change the setting to Origin instead of media To get the printer to only print over the image: Menu>Setup>CR Movement> Change this setting to Data instead of media

I didn't see anything about dampers, cap tops or pumps in your description. Have you changed any of those? Ink starvation is almost always due to one of those items failing. Especially with new heads installed. I would start at the dampers including the o-rings and maybe the capping station if...

At 25mm diameter, any kind of buckling in the material is going to cause the cut to be off by a little bit. Judging by the fact that it is happening in the middle of the row seems to point in that direction. Try turning the vacuum up and turning the heat off while cutting. Most RIPs have that...

The print head in your pictures is a water based head. I can tell by the numbers imprinted on the manifold. You melted the manifold with your solvent inks!