Search results

5 - 6 inches is a pretty big difference but it should be fine. Fold the slack up and use some tape, I use electrical tape but you can use whatever, to hold the folded cable in place. You're basically just shortening the cable by folding it. A lot of people are hesitant to fold the cable but they...

I don't work on these machines but I do know they use DHCP. I would look in the printer menus to see if you can change the networking method to a static IP address instead of DHCP AKA Dynamic IP address. This way the printer tells the router what it's IP address is instead of the other way...

It's probably a main board issue. I would take the covers off and disconnect all of the cables from the boards. Air dust everything as well as you can, check the cables for damage or corrosion and plug them back in. If it still gives you issues, you can test the power supply for if it is...

There is no such thing as a refurbished head. You can flush a used head and maybe change the manifold, but the internal pieces are not refurbishable. So basically you would be getting a used head and hope it works for a while. For $500 it's definitely not worth it especially when you can get a...

Although I don't like to jump to static right away, the fact that turning the machine on and off changes the outcome suggests that it could be a static issue. It also looks like your material might be buckling which would cause it to be fuzzy in some spots but not others. Try turning the heat...

If they ask, I would just be honest with them. Most dye sub shops are wholesale only for the most part so your average Joe wouldn't be able to go direct anyway.

We are sorry to hear you had issues with our pumps! I don't see any support requests or emails on our end showing that you were having any issues. Feel free to call in and we can help you out! Just so you know, we do take returns on defective parts and most non-electrical parts. We just want to...

Does this happen on all jobs? I would try making a simple file like a square or circle and then add the crop marks. If it does the same thing, there is probably a bad setting somewhere that is causing the issue. It's a huge hassle but you could try reinstalling everything from scratch. This will...

Interesting. Are you adding the crop marks using the FineCut plugin in Illustrator/Corel or through Rasterlink? Try both ways and see if one does better than the other. I believe this is going to be a software/workflow issue and not a printer issue.

Can you upload a picture as an example? I haven't seen this issue yet and I have installed about 10 of these machines.

Select the outside path and then go to the Object Menu>Path>Offset Path. This will allow you to expand the paths however you want. Make sure you just select the outside path you want to expand. If you select everything, it expands everything and can mess up the look of the image. This doesn't...

USB is not recommended or supported by Mutoh but it does work, although it is more glitchy. Try out Digikey for electrical components. You can probably find the Ethernet port there. You can also probably take it to a computer shop and have them fix it. Usually the big box stores don't have the...

Menu>Setup>Spitting>Change this setting from "On media" to "Origin."

Does the printer start printing at all or does it fail while initializing? I have run into this issue before and it ended up being a parameter that needed to be reset. I am looking for that information now and will let you know what I find.

You can't go wrong with either of them and they both have advantages. Solvent is a proven solution and has been around much longer than latex. Latex, however, has captured about 50% of the market in a very short time. Solvent is more toxic and harmful to the environment but I believe it has...

Did you upload the firmware and parameters when you installed the main board. If not, that is your issue. No firmware means the printer doesn't know what to do after turning on.

No problem! Sometimes you see a problem and the solution just pops in your head.

Unplug the machine and hit the power button to discharge. Then take the back platen off to expose the main board. Take the memory board out and air dust the terminal. Also dust off the memory itself. Reinstall and see what happens. This fixes this issue most of the time for me.

It sounds like the HP might be setup with Dynamic IP address support which is why the new router would pick it up so easily. The Rolands don't use this method and only support static IP addresses which is why a new router might not pick it up so easily. The new router is using a default IP...

No, just clean around the edges and avoid the bottom flat part where the nozzles are. A lot of the time ink builds up in the cracks and crevasse so you may need to use some tweezers to pull some of the gunk out that gets caught between the outside parts of the print head and the carriage.