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If you are having issues with the Y-Axis take a look at the gear that the drive belt is attached to. It has a wider bottom and a thinner top and sometimes the two pieces will separate causing errors and, particularly, it has a hard time finding the pinch rollers. Otherwise, check out Ebay for...

What's the model? If it is one of the DX5 or DX7 ValueJets, you may have a damaged transistor. Normally when a short occurs in those machines the entire head will stop printing because of a blown fuse. When only one color drops out I start looking at transistors as they control the head signal...

The drop position in the #adjust menu gives the printer a general idea of where "0.0" should be on the user adjustments. If the #adjust adjustment is way off, your user adjustments will be a lot more spread out. Example: 1. If the #adjust drop position is not done correctly and the user runs...

Every head is going to be different due to many factors (head height, age of head, how it was installed etc. Just remember that the #adjust drop positions doesn't actually adjust anything. It just sets a base point for the user menu drop position which is what actually aligns the drop position.

This is a pretty common ransomware scam. You should be able to start the computer in safe mode to run an anti virus and malware scrubber. I suggest Malwarebytes. Then go through your installed programs and look for something out of the ordinary that you didn't install and uninstall it. If they...

Solventinkjet.com We have them in stock and offer free support. Feel free to give us a call if you have any questions.

Cartridges and bulk systems are designed to pull back slightly on the ink system. They use different methods but to the same effect. The dampers counter act this effect which allows them to do keep ink flowing the the head while the printer prints. That is why if you take the dampers off, you...

FDC sells 1" rolls but they don't pre-mask. You might just need a local sign shop to cut it for you and mask it if you don't have the equipment.

If black is coming out of all the channels, either the inside of the head is damaged, which is not repairable, or your maintenance parts are failing. Check the pump tubes from the cap top all the way to the waste tubes to make sure they aren't clogged or leaking. If the tubes are clogged it will...

Most likely your cap top needs to be changed and while you're in there you might as well check to make sure the pump tubes aren't clogged. Normally it will be one of those 2 things but it could be a bad damper or ink cartridge. Very rarely it is a damaged head but don't worry about that until...

The Mimaki stand alone cutters are comparable to the Graphtecs and tend to have the same specs as far as speed and down force go. I like the Mimaki's FineCut plug-in for illustrator which is why I mentioned it. Graphtec's new software is far better than it used to be and is more like FineCut now.

I have installed a few of these for our customers and I have been very impressed. They are fast, reliable and easy to use. It seems that they are focusing a lot heavier on ease of use and the workflow for print and cut is 2nd only to the Mimakis in my opinion. If you use Illustrator or Corel...

I put up a 24" x 36" decal on our warehouse window using Arlon DPF-4500, un-laminated, about 5 years ago and the ink is fading but the vinyl itself is flat and stuck on pretty good. It gets hit directly with about 6 hours of the Colorado sun each day. If laminated we probably wouldn't be...

Recovery success depends on how old the head is, what type of ink you are using and how long the nozzles have been clogged. I would estimate that recovery is successful less than 50% of the time in my experience. If nozzle washes and cleaning cycles are not recovering the heads, you could try...

From a tech's point of view, the newest Mutoh printers are some of the most reliable printers I have worked on. I would much rather work on a ValueJet but I almost never get to. Most of the Mutohs we sell come with a 2 year warranty and in those 2 years I usually only have to change a...

The cut off function only cuts a little further than the width of the pinch rollers. If the pinch rollers are too far inside the vinyl, it won't cut all of the way. Try getting the pinch rollers closer to the edge of the material. The printer does not measure the material but it measures the...

Mimakis are usually hold function and remote at power up.

The reason the colors didn't look right is probably because, even though color correction was turned on, it sounds like you had a 6 color + white profile. Flexi doesn't know what color configuration you are set up with on your printer so it just fires the channels the profile tells it to. You...

I was reading a sign magazine and they said that HP has the most market share in the large format printing market. Roland was the only brand mentioned specifically from the 3 major solvent printer manufacturers and I am assuming Mimaki and Mutoh were in the "other" category as they were not...

That is something you are going to want to watch a tutorial on if you are new to this. You basically cut shapes out of your design instead of just laying a white shape on top of color shapes. Look up "Pathfinder" tutorials for illustrator. Pathfinder is a tool in illustrator that lets you meld...