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The randomness of the lines in the bi-directional mode would indicate a loose head cable perhaps. If you have already reset the cables and/or replaced them with new ones, it's probably a bad head or head board.

How did you clamp the tube when doing the soak? If the clamp didn't close off completely, the cleaning solution moving through the line slowly could have caused a siphon effect especially if the cartridge was not in the machine at the time. The only thing that makes me think that that isn't the...

You should be able to set up both printers with a router as long as the settings are correct. Here is an example of how it should look: Computer IP Address: 192.168.1.10 Computer connected to router with standard cat 5 Ethernet cable only (not cross-over) Router IP Address: 192.168.1.1 Two...

If one or more of your inks is low enough, the cleaning cycle will not initiate. You can test this by trying to run a manual cleaning cycle. If it doesn't run, that's your problem. That is all I can think that will cause your issue. How many hours is your cleaning cycle set to run? As far as I...

When they tested the slider board they may have not found anything wrong electronically but the connector for the cable could still be bad. Take a very close look at the terminal where the head cable plugs into. Is one or a few of the metal leads raised up slightly? If it is, it can cause this...

Hook the syringe up to the cap top tube, park the heads on the capping station and then pull to see if you get any ink. If you do, it should at least print a little and I would replace the cap top. If you get no ink change the cap top. Also, check the nipple on the manifold where the dampers...

In the menu, look for the item, "Environmental Match". Hit enter and it will automatically run a routine that re-calibrates the encoder strip. This is an easy and quick first step to fix the issue. It may or may not work. As far as the media skewing goes, you may have worn out pinch rollers...

Compass Micro is in Washington. I can get parts for your machine but Compass Micro can ship directly to you and we generally don't sell Epson parts. The only problem is they may not be able to get parts for the large format solvent printers but they are worth a try. They are Epson's main parts...

It sounds like you need to find a driver for 64bit. Unless you bought a windows 7 32 bit system on purpose, most likely you are running a 64bit operating system. Here, I found the driver: 64 bit Graphtec FC4100 Driver

I'm not sure if the GS6000 has a PF encoder disk and reader. If it does, it would look like a clear disk about 8 inches in diameter and connected to the motor with a belt. If it does have one, clean it with a lint free cloth and rubbing alcohol. Sometimes the encoder gets dirty and skips a beat...

I opened the file in illustrator and it looks like the background color is set as a Pantone but everything else has CMYK values. This may not work but try to change the color to C = 65.49 M = 0 Y = 100 B= 0. That is what comes up when I convert the Pantone to CMYK values. Colorrip may be...

Run a cleaning cycle and watch the waste tubes to see if any ink is flowing. If not, the cap top is probably not sealing properly. If ink is flowing, make sure your wiper is really clean and flat on top. Also, make sure that you are in low head height when not using the machine and when running...

List price is $27,995 with the regular take up device. Feel free to give me a call and I can get you a street price quote. This is a print only printer but can be used to cut to any brand cutter. Mutoh had a deal that included a free cutter with a trade-in but I am not sure if that is still...

I would recommend the Mutoh ValueJet 1638X. It has dual heads and is using recent head technology so you don't have to worry about parts going obsolete in the long run. It's fastest speed is 1,012 sqft/hr but obviously that is at really low quality. It can still do quality work around and above...

8-10 powerful cleanings is excessive if all of your maintenance parts are working properly. It sounds like you may want to think about changing your cap tops out and make sure your wiper is clean and not bloated. Also check the bottom of the head to see if there is ink build up where the cap...

Try one of the 3M or Orafol profiles from Flexi. I have had great success with those. Just because a profile was made for a specific media doesn't mean it will work well for you. A profile that works for me in Denver may lay too much ink down in Seattle. The best thing to do, other than creating...

Clean your encoder strip. Does it look cloudy or scratched even after cleaning it? If yes get a new one. Vertical banding is usually the encoder strip or a bearing issue causing vibrations. Does the carriage sound loud or make clicking sounds when it moves back and forth?

What kind of issues are you having with the head? Feel free to give me a call and we can help troubleshoot the issue. 303-733-6671

Make sure you are using a profiles that is made for adhesive backed vinyl. I have run into this issue when the profile was made for paper. They assume you are not cutting paper with the vinyl cutter so they take that functionality out of the profile.

99% of the time bi-directional is what you want to use. Mostly because of the higher speed. If your alignments are dead on, you should never have quality issues. Unidirectional should only be used for extremely high quality prints and/or on materials that have a tendency to show banding/lawn...