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Just switched my HS15plus on today and for some reason whne I press the slow key the arrows don't seem to move the tool head, it has stopped working. It works fine if I knock the slow key off. I have a GS15 doing the same thing for no apparent reason. Does anyone have a fix or solution? Thanks Jason

Just in the middle of a job and the cutter seemed to max out to the left. It is now stuck, says y axis overload if I try to move it to the left I can't move the knife housing to the right either. It literally feels like it is hitting a brick wall as you try to push it to the right. Any...

Can you run Omega or Layout station on a Surface Pro? Does Layout Station require a dongle? Thanks

Anyone experiencing problems with Gerber Edge 1/2 foils? Initially I put it down to a bad batch. We ordered 10 Ruby Red foils a couple of months ago and experienced lines appearing in the solid prints. We substituted these for Renown and they worked perfectly. I am now trying to print some solid...

Well we have been using an Alienware desktop for the last 10 years, it has been excellent but I think it might be time to upgrade this machine to the latest Alienware. I guess we could upgrade to Omega 6 ( we have a few copies of 5 on other machines) but I like using Omega 3 with Illy CS3 as...

I'm pretty disappointed in one of our Edges. We have held back on purchasing FX's as we run a number of Edge 2's. We decided to add a factory refurb to our existing Edges 18 months ago and I believe we have a blown pixel in this machine. I'm more than disappointed as our other machines are...

Having always used Gerber Edge approved Edge wipes is it okay to use 99.9% Isopropanol and a lint free cloth to clean the head? Should I then finish off with the approved wipe? Thanks J

Help, I'm trying to run a job using ruby red and static cling. I've double printed about 100 metres with no banding issues. I now have to reprint some because of issues with scratches. However everytime I run a solid red I get banding half way through the image now??? I'm printing 300mm x 600mm...

As per the title, anyone know if there are plans for further significant upgrades?

I'd like to be able to print a solid white square at 600mm for a client. I know the Edge won't be able to do this as I can't factor in a split line. I'd like to undertake the work as it could build up into a very big job. Will the Summa DC5 be able to print this without any joins or overlaps...

Any advice for printing ultra destructible. Tried turning up the heat by one setting to get a darker print but it seems patchy, haven't tried turning it down yet. Any tips on printing this stuff successfully. Thanks

Anyone using a drawing tablet for typeface work? Just picked up a Wacom Cintiq, just need the time to set it up and play.

Just bought another copy of 5.) CP to run on a laptop to produce work away from the office etc, something portable. I don't need the fastest laptop as most of the work will be in wireframe format. Would an i3 4GB machine do the trick? Ideally looking for something around the 13.3 inch screen...

We are running a few seats of Omega but I would like to load it onto a laptop to use at home purely for design work to output on the Edge in the office the next day. Do I need to purchase yet another seat or can I us/backup one of seats to my laptop minus the dongle? Guess it wouldn't save if I...

If you set your Edge to print darker (hotter I assume) does this affect the life of the head? Thanks

Do Gerber sell covers for the envision 375? We have two machines that are only used at certain times of the year, seems like a good idea to cover them up. Thanks

Just taken delivery of a new Envision, surprised at the differences between this one and our 10 year old machine. Tool head clamp looks stronger, now manufactured from Knurled aluminium. The cutting mat has gone and has bee replaced by acrylic or polycarb. Just looks generally more accurately...

I'm cutting some self cling at the moment and the blade does not seem to close off cuts around a shape. We are finding that it will not weed cleanly and needs to be eased off. The machine is lubricated correctly, I have tried a new blade and it is set for the correct material in Omega. The...

Not even sure what this is called but can you still purchase from Gerber?

I have some small bits and pieces to do, there will be some dirt accumalating on the prints but would it be good enough to print onto cast and run an abrasive guard over the top and then wrap the item. Not sure if lamination would be needed? Thanks