Search results

Hi! Running a VG2-540. I've run out of cartridge cleaning fluid in the middle of the "tray cleaning" process and realized I have no replacement cartridge. Anything I can do to make the printer stop beeping and be able to print while I wait for replacement cartridges to arrive? Thanks!

Hi! We're looking at getting a new sprocket-feed plotter (we've had an Envision 375 for 20 years). From research I've done, it looks like the two important advantages of the Envision vs. the cheaper models are SPEED and the ARMS that hold the vinyl down, keep it from jumping off the sprockets as...

Hi! Roland TrueVis VG2-540. This is a fairly new printer to me. I'm having issues (when printing multiple small decals) with the cut progressively drifting off of alignment as it moves to the end of the sheet (I print in "sheets" of about 3 ft length). I've done print/cut alignment adjustments...

Hi, helpful people! We have a cutting pressure problem on our XC540. Even cutting 3 passes at extreme pressure (300) will not cut through laminated vinyl. It is definitely "cutting"...the result is a faint cut line. We've had a tech visit with recommendations to change blades, change blade...

Haven't thought much about extra ventilation in our printing room until now...we've started using some particularly smelly vinyl that, when heated by the printer, is giving me headaches. Any recommendations? Thanks!

Our Roland XC-540 probably needs a new yellow printhead, but we can't get service on it until mid-month. Does anyone think I will do any further harm to it by continuing to print things that don't require any yellow? I have tried it with some decals that use only 100% black, and they print fine...

When we got our new Epson last year, it came with a roll of non-adhesive "paper tape" that's meant to be used to attach the leading edge of material to the take-up roll (see .jpg). Problem is, I'm running out of it and can't figure out where to buy more. Alternatively, is there a simple way to...

We have a couple of great old machines (a Gerber enVision 375 plotter, a Roland XC-540) that we want to keep using until they die. But we keep fighting our outside IT company over them. We're down to running them both from an older computer that still has Windows 2007 and a COM port. The IT...

While doing a manual clean I noticed my Lt Magenta captop sitting at a forward angle. It still seems to be printing ok. Do I need to replace the spring underneath the front, possibly?

I'm proud of myself, just replaced my first print head. I've watched our tech do the alignments before, but am not remembering clearly which screw makes which adjustment. I know, it should probably be obvious, but...Is it left screw=bias adjustment, middle screw=vertical? And then how is the...

Hi! I'm attempting this repair myself since our repair guy isn't available right away (HE did the diagnosing, however). Anyone have tips on replacing the print carriage board? Is it just a matter of unplugging everything, switching out, re-plugging? Thanks!

Hi! I recently needed a new computer, so we reluctantly went with Windows 10. We are still running a Roland SolJet Pro XC-540. Our computer tech support company was able to rig it somehow (in compatibility mode?) to be able to run the Roland from my Windows 10. But then Windows did a major...

Hi! Does anyone have any tips for creating something like this (4ft x 12ft), where the customer sends a large number of .jpgs and wants them all on one sign? My concerns are 1) the resulting file size and 2) just the shear tedium of importing each individual image. In this case, I opened each in...

When printing multi page PDF's the plotter randomly omits pages from the PDF to omit from plotting. Can't figure out any reason why other than an error when spooling up, but it has no error message and keeps right on printing with the next page of the PDF that was printed. We're having to...

I'm not really a newbie to signs but am unsure of myself when it comes to making computers, plotters, etc work with each other. We used to be able to have a tech person come from FASTSIGNS to get everything working right, but they don't do that anymore. I'm very unhappy with the local guys we've...

Hi! We need to purchase a new plotter to replace our 24" Graphtec. Planning to go with another Graphtec, but not sure which size would be best. I'm thinking 30" (since we also have a 15" Gerber and a 54" Roland Print/Cut). I'm concerned that anything larger would be more difficult/slower to...