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I've never been too impressed with the accuracy of the GX-500, but now it seems to be even more off than usual. Is there a guide to how to calibrate the Camm-1 Pro/ GX-500? I use it with an SJ-740.

have a windows 10 system, running 32 bit windows. I am trying to update the firmware on my GX-500, downloaded from here Roland Care Service & Support | Roland When I try to view the PDF, I get a message the PDF is corrupt. When I try to run the firmware update program, I get an error message...

I've got a ai design file for a cut letter job with a lot of sharp edges. My Roland cutter, even with smoothing on, tends to tear on sharp turns. Is there an easy way to globally change all the corners in the design to be slightly rounded so they will cut better, or does this need to be done...

Hi, I'm agreed to help someone remove painted lettering from a fiberglas truck canopy. Really old & faded, but done by sign painter many years ago. How would you remove it? I've read either use acetone or Easy Off... seems like either one might damage gel coat? Or is removing gel coat going to...

I'd like to create a range of samples around a pantone to find the best match, maybe 50 samples from -10% for R, G, B up to +10% RGB. Basically printing a matrix of color samples that step through the combinations and picking the closest one. Is there a good way to do this in Illustrator other...

I've done a number of installs with phototext, love it. But this customer has a flat, interior sheetrock wall in a high traffic area, and they want something permanent and harder for kids to pull/remove. Normally, I've only installed on painted walls, gloss/semigloss. In this case, the wall is...

I have some very long file names and Versaworks truncates the right side of them. If it's an individual file, you can hover over it to see the full name, but if it's in nest job, it apparently isn't possible, the hover only displays the nest job name, no matter what file the mouse is hovering...

A customer needs a 8' x 12' fabric panel for the back of their tradeshow booth. They basically want to be able to attach the fabric to a frame that is then attached flush with the back of the booth. So the typical EZ-Tube style displays won't work, because of the footers on the bottom. They're...

I've got a print job that will wind up wasting a fair amount of media. It's not contour cut. I've got a several small contour jobs that I'd like to nest with it, but Versaworks (evidently) turns the whole job into a counter cut job ( and the non-contour one is about 12 feet, so it won't cut...

I have an SJ-740, and it's reading the media width as 58.3 inches for 54" media. This had been intermittent for a while, now it seems to be consistent. I've removed and cleaned the encoder strip - it was slightly dirty, but no major scratches on it were visible and it looks fine after...

I have a Camm-1 GX-500 cutter and a Soljet III printer. I'm noticing a slight error when doing cut jobs that is really apparent when cutting decals with a black border. The designer is using a 0.03" offset, and that isn't enough. I see the accuracy of the GX-500 is 0.2%, so if they media is 46...

I have a prt file from a job where the customer only wants one panel reprinted. It looks like there's no way to do that, it's either print the whole thing, or nothing. is that correct?

I'm getting an error where the Roland thinks the media guides are installed and so it won't sheet cut, asks for them to be removed. They're not in there, of course. I've cleaned the reflective strip and wiped the sensor. Is there a sensitivity adjust in service mode that should be tweaked?

A customer wants a wrap that covers the plastic trim on their bus, which I won't warranty, as the trim is a little chalky with age, and I've explained it will not adhere well. They are willing to have a body shop prep it with sanding / clearcoating if it will help. Has anyone tried this instead...

Versaworks was getting extremely slow, so I reinitialized it. Everything seemed ok, I could print just fine. Now when I try to rip a job with cutlines, versaworks doesn't recognize that it's a file with cutlines ( the "a" never appears in the gear icon). I thought there must be something wrong...

I see this with my Roland on IJ180 & glossy medias. It's not really banding that can be fixed by calibration, it is something that is mostly visible with reflected light - if you're looking straight down at the media, you don't see it, only when you're viewing at an angle and light is reflected...

My Roland is make a slight grinding sound as the head moves to the left ( no grinding sound as it moves to the right ). Here's a link to the sound file, has anyone else heard this and is it a concern? https://dl.dropboxusercontent.com/u/1446796/Roland.wav

I was working on a big wall mural and Versaworks slows to a crawl. I had zoomed out and decided to add some job info to the print, and it looked like Versworks was attempting to update the entire preview, as occasionally I'd see a pixel change where the job info would be printed. Is Versaworks...

I have a soljet pro III. After a sheet cut, the cut mechanism doesnt seem to be lifting up correctly. The next time I do a setup, the cut wheel slams into the sponge holder and I get a motor error. There's a metal tab above and left of the wheel that I need to pull out to get the wheel/cutter to...

I've used Effects>Stylize>Round Corners when I've got artwork with sharp corners that aren't going to cut cleanly. But it doesn't recognize really sharp corners like in the screenshot. Is there a way to get the effect to work with bends like this as well, or does it just need to be fixed manually?