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don't think you will get in into service mode until it does its clean, fast fingers may get in before the cleaning message. Will it error out when it starts to do the clean? Possible limit position setup may help as suggested above, the tool carriage and head carriage need to separate at...

Some things for you to try if you are still having issues. 1. Check cutting strip/pad. If it has cuts and scratches on it you can get problems similar to what you have. This will probably be damaged if you have cut on a high pressure with a new blade. When you do a test cut you should be able...

Hi, Bigdawg The Linear Encoder Scale is mainly used to control where the printing occurs on your material. It does not control the cutting, the encoder on the scan motor controls the cutting position. I would suggest looking at the pinch wheel assemblies, not just the rollers but the actual...

If the other fuse blew this would normally indicate a faulty head or shorting cable from the head. Have the cables got and ink splashes on them??

Hi signwizz, you will need to go to the print/cut adjustment menu. Once there scroll past test print and settings and you should come to auto adjustment, once at this press enter to perform the auto alignment. The machine will print a little black square and read its printed position all...

There are fuses on the mainboard that control the Print Heads.

Hello Jigsaw, I would suggest that the heater control board in the bed of the machine has failed, this board controls all of the heaters in the machine. Is the machine still under the 5 year warranty ? . I would power the machine down completly at the mainpower switch when not in use until you...

Hi Jason, I am part of the team based in Melbourne, who does your service work now ?

Thanks for the warm welcome. I am based in Melbourne but travel Australia wide when needed.

Hello to All, I have for some time now looked at this site and thought I should become a member. I hope to share some knowledge and to gain some from everyone here. I'm and Aussie and love all things to do with the sign industry. I have been a Roland DG service tech for about 10 years now and...

Greetings, These print heads have a coating on the bottom of them to make then repellent to the ink, once this coating starts to fail generally due to excessive rubbing/cleaning of the nozzle area or strong cleaning fluids you can get similar results to your test image. The first pass of the...

bhewlin, Using the centre on material option can give your issues if you move the Left or Right pinch wheels, if you have used the centre on media option and moved the position of the pinch wheels before cutting make sure you don't get the media width before you send the cut file. The Left...

Colin, I use RGB for raster base files and CMYK for my vector. The smears still indicate that some thing is dragging under the print head. I have also seem hair and fluff stuck under the cut carriage Are the smear marks on both sides of a letter or line or just with the head going in one...

If this is the sc-500 model you should check the capping station sponges. These capping stations are normally supplied (New) with sponges for water base inks only. To put them into a solvent machine you need to replace the sponges with solvent types. waterbase sponges swell very quickly with...

Colin, I agree with the above comment. RGB files can use a lot of ink that will stay wet for some time, if there is a hair or fluff attached to the print head it will smear across the wet ink and cause little tails along the edges, this may not be noticed on the cmyk files as they are already...

The VP-series empty the cap tops during printing, there is no waste sponge in this series of printer so during printing ink that would normally be fired into the waste sponge gets fired into the cap tops which requires the pump to empty them during normal printing. Hope this helps regards...