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This is what the tech had sent me in an email "Also if the subtank solenoid is in the off position you will get no ink in the line" So how does someone put this in the on position? Also I have SMC Valves.

the o-rings look fine for the black lines and i cant see any cracks in the manifolds

I got my new dampers in today and replaced them for the black and cyan. Now the cyan works perfectly but the black is still not pulling all the way throught the tubes. I can see the black ink in the lines but it wont go up the part of the tube that curves upward. I pushed on the steel sensor...

Terry is there a lever or screw that will place the print head above both black edges?

Thanks guys, please let me know what your tech guy says Terry

This is definatly a good troubleshooting step. I had already replaced the maintenance Assy because the tech support thought that this was the issue, But that was last week. Shouldnt i be able to pull ink from the dampers. I pulled out the cyan dampers and can get ink to pull towards the...

how do you clear a clogged up line if this is a possibility?

both tubes were pulling magenta

I am pulling ink from under the capping station fine. I am only able to pull what seems to be mostly magenta. And being that i am able to print the yellow during the nozzel check, i will say that i am able to pull the yellow as well from under the capping sation. I was unable to pull the black...

when i use the syringe, i do get some kind of suction and then i see the ink in the tube fill for just a little bit. But i am not really pulling any ink. I quess i am pulling what ever ink is left in the tubes which is a few mililiters. Am I suppose to be able to pull ink from the drain...

I have been troubleshooting with tech support on trying to get black ink to run through the tubes. We finally got black ink in the tubes by using a syringe and sucking it throught the damper, but now the black will not print. When this happened, our cyan ink no longer was filling the tubes. So i...