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We exchanged the flat cable for the car, and discovered that one head was overheating making the car stop to cool down, today we exchanged the head, and now it is printing, but it just prints with all heads everytime, it doesn't print any image or text just sprays ink like if we were making a...

Thanks for the idea Danno, but after reading here i checked like you instructed and the belts are working just fine. I cant understand this problem, when it cleans or something like that, it does the cleaning normally, its just when it prints (even the test print fails), and always after the...

We already called four techs and none of them could find the problem. No, only the normal carriage moving, sound. The strange thing is that when it does the 2 pass that it still does it works normal, after the second pass it simply goes to cap position and keeps the coolers and heaters on like...

We tried to exchange the mainboard of the machine and of the heads, but still the printer does not print. Anyone that knows how to solve this?

My Designjet last day started showing a strange problem. When it starts printing it give one pass, puts the carriage back in the cap position and keep everything else on, like heaters and so, it didnt showed any errors, its like it is printing, but the media doesnt move and the carriage does one...