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I couldn't even get my dealer to check the machine, they told me the print & cut quality was acceptable, I told them my $80 Epson inkjet printer could print better quality and I could hand cut stickers with better precision. As a matter of fact I still have all of the test prints and cuts. These...

Yes, but the preset on the machine not the software. It would resolve the issue but no longer does. I also took your advice but reinstalled Versaworks 6 completely instead. I used a different ethernet cable too, unfortunately the issue remains the same. Considering the tech had issues with a...

I see what you mean, I did run the damper fill procedure by pressing enter and plus while turning on the power. I also remembered that the print head and control board were both replaced in October 2020, I emailed the tech asking for advice on what I need to do next, at this point I just need it...

I see, I've figured out that I constantly have to adjust the calibrations to keep most prints acceptable. I regretted buying the printer the moment Roland said they needed to replace parts. That happened a few weeks after I purchased it, which was brand new, I'm glad I didn't have space for the...

That's strange, 1,500 CAD is about 1,185 USD, I thought the print heads for these were $1,800 USD. I see, I wanted to avoid doing that, but it might be the only choice left. This printer has been nothing but a regrettable investment and it has convinced me to never buy anything Roland again...

I just tried it, uni-direction 300 mm/s, the issue remains the same. Do you happen to know the average cost to replace the C/M head on a SG300 and what a SG300 in working order goes for?

I ran the damper fill process 6 times total a few months ago, when I did the TR2 upgrade, 4 for the upgrade process and another 2 in order to fix the head leaking ink. I just ran the damper fill process again and the issue remains unchanged unfortunately. I tried uni-directional, I also lowered...

Hello, My Roland SG-300 TR2 Cyan started printing horizontal thin white banding, it's been happening on and off since the TR2 upgrade and resolved by simply reloading the preset I saved. However I've spent 3 days trying what would typically fix it, plus adjusting different settings including...

Update: Called them today and let them know I never got a call back. The rep told me that 4 hours was an inaccurate estimate and it was actually up to 2 days instead, but today is day 3. He said he needed to speak to the rep that escalated my ticket to figure out who it was escalated to but he...

Wow thank you for that sample image, I wish my Roland output something half as good as that. 1440dpi? Roland outputs 900dpi! I don't know how in the world I got it stuck in my head that Roland was the go to of printers, now I'm banging my head on the desk... I can only find the Mimaki for about...

Update, turns out the service level calibrations were never done for my machine, they're done now. Same problem now with banding and little bit of black over spray. I had my ticket escalated Friday, I was supposed to receive a call within 4 hours and never received anything once again. I am now...

How do you like the Mimaki? Is it around the same price? I am having the same problem but with a sg-300, horrible bi-directional printing, banding, and slight over spray on month old printer. It's an extremely regrettable purchase, I don't know how they're such a popular brand.

Update - Yesterday I received a call from a manager and a technician trying to help me out, a couple of messages were sent back and forth, but haven't received any messages today. I'm pretty sure Roland was going to send an urgent request to my dealer so they could send a technician in today but...

I modified a font called Cambria and managed to come up with this. I didn't match the C's top and bottom outer serifs on the photo since it seems to be a different style compared to the rest of the letters, the "R" doesn't seem to be the same style either but I did match that one. I hope it helps!

Unfortunately my prices and minimums compared to others differ greatly, so that's not something I'd be able to do. Update - The tech that was helping me seems to have lost interest and stopped replying. I'll be contacting another one tomorrow. Update 2 - Contacted another technician and was...

I got in contact with a dealer, unfortunately their technician is out for the week doing other jobs, but one of the employees is relaying messages to him for me and they're trying to help me out. I'll see what else can be done tomorrow because 4 days of downtime is already bad enough, I can't...

Already not impressed by their technical support, I've been automatically sent to their voicemail 3 times after waiting 6 minutes each time. I'll be contacting individual techs instead.

I mean time is of the essence, of course, because I'm having to reject all new jobs. But I doubt that matters to them since they have more/bigger clients out there you get me? I'll be calling Roland today as soon as they open. I couldn't find a tech support phone number for them so I'm guessing...

I believe the sellers can make their own rules here in California, I'm not too sure. But I haven't had any techs try and fix it yet, so returning it is a last resort. I'm hoping its quick and easy fix because I have a lot of projects on stand by and that's no good since I have a fast turnaround...

Hopefully I don't need to go as far that, I believe if I seriously talk to them or a technician writes off the machine as defect, they'll refund my money. We'll see on Monday. Any clue as to who I should contact though? The only phone number Roland seems to have is a sales number, do I just call...