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I have just upgrades to Windows 7 also and have issues with loosing the connection in the middle of a print. Defraged hard drives, unchecked immediate print, changed usb cable. Running out of ideas. Wasatch was not much help. They recommended the unchecking of immediate print. The only...

How is it doing with weight limit. I think one of the local salesman told me the weight limit was something like 35lbs? That was only after I asked. He was not to will to make that common knowledge in his sales pitch. Have you done any heavy plywood sign boards yet?

Gary, I just thought about something else that could be causing your issue. When you put the dampers on you may have cracked the head nipples. This is a long shot due to the fact that both magentas are acting up. The head nipples that the dampers go on are very easy to break. It is a...

You will need to take both dampers off to remove the cover then the flat cables. Be very careful when reinstalling them. They bend very easy, and you have to make sure they go back in perfect. If you take them off inspect the silver terminals to make sure they all lay flat, and no burn marks...

The flat cable plug in under the black bracket on top of the head. Did you by chance get any ink down there? If you did you could have fried one of the ink channels on the slider or motherboard. There is no reset on the heads.