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As per the other comments here you are definitely not alone here! Have the same issue, but it has always been an issue since long before the pandemic! Just the other day I had a client supply low res .png and .jpg files for print. When I asked for a hi res .pdf all he did was save one of the low...

Hey, I'm still on Caldera RIP V11.2 (yes, I know, a bit behind the times!). Have just had a minor issue come up. Whenever I upload files into Caldera they are showing on the screen (and anywhere I open them) with a 'Caldera' watermark on the image, thumbnail etc. When printing the file the...

Hi all, When printing white under CMYK, for example on black material, we always end up with the white showing slightly around the edges of the text or image. Is there a way for that white to print slightly smaller than the top colour to avoid this? Unfortunately its not as simple as reducing...

Yes, on the outside. Have tried the IPA and scrubbing which has removed the majority of it but not enough. I will try soaking it in flush overnight and see if that helps.

Its a Fujifilm Acuity Advance 4006 and a little over 3 years old.

Recently we have been having issues with the UV inks not fully curing and the ink setting off if handled too soon after printing, or not drying at all. UV bulbs recently changed and only made a minor improvement. We have noticed there is some clouding on one of the quartz glass that could be...

Technician arrived this morning. Turned out the vacuum pump was starting to seize and blew the fuse. He replaced the fuse but could tell the pump was on the way out. New pump installed and, as it is the next generation, it is 75% quieter and has more suction than the old one had from new! Happy...

Yes, separate unit. Pump is in a box with cooling fans. The fans are still working. There is some dust in there but not enough to cause an issue.

Our Acuity vacuum table has stopped working. Step on the pedal or click on the icon and it indicates that its on but the pump isn't running. Firstly is there a fuse somewhere? I've had all covers off and can't find one anywhere. Secondly could it be the pump itself? Machine has basically...

Caldera have a new version out, V14. We are still using V11 and while it's working ok (mostly, aside from the odd crash) they will no longer offer technical support. The upgrade to V14 is crazy expensive through our service agent so we are considering either sticking with V11 for as long as we...

Not sure if it's possible with the system or machine you are using, but, have you tried just 100% Black? C 0 M 0 Y 0 K 100. In theory this should work. Have had similar issues myself previously on various systems and machines, and this fixed it.