I want to thank all the members that have upgraded your accounts. I truly appreciate your support of the site monetarily. Supporting the site keeps this site up and running as a lot of work daily goes on behind the scenes.
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We're a small shop (2 employees), and about 75% of our orders are from existing customers and sent to us via email. The email is read into our ticketing system (we use OTRS), which we use to track and prioritize jobs. We work up quotes manually, in Quickbooks or Excel, depending on the...
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