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anyone wanna try to open this customer supplied file

Discussion in 'General Signmaking Topics' started by slappy, Jul 30, 2012.

  1. slappy

    slappy Very Active Member

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    i asked for an ai or eps.... from what i can tell in the 2 emails i received that whomever designed the logo for my customer, is taking a pdf and saving it to an ai file which i get an "error opening pdf" message in flexi. Only program i can open it in is photoshop (i don't have illy) but even in photoshop i get a "import pdf" pop up window.

    I told my customer to have who ever designed it to save it to paths/outlines and in a ai or eps format. i told him the first file i got was a pdf resaved as an ai which isn't going to work


    what can i tell him now to explain it better?
     
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  2. anotherdog

    anotherdog Very Active Member

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    ...what supplied file?
     
  3. Suz

    Suz Very Active Member

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    This is so common, after more than one person (besides Artist) gets involved in preparing files for you. I usually try to get the contact information of the Artist, then communicate direct with that person. If they don't know how to save the file in format I need, I walk them through it over the phone. Usually works for me. Good luck!
     
  4. slappy

    slappy Very Active Member

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    sorry... i had to drop off my jeep for an oil change and just got back here.... i sent it to you Pat. Thanks for looking at it
     
  5. sfr table hockey

    sfr table hockey Very Active Member

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    I hate to say it but, a few years ago I would have been one of those guys that sent a jpeg saved as an eps thinking that should work...... and that was easy...... can't see what the big deal is all about.

    Now its different on the other side of the fence but I try to let customers know why Some files just won't work. Then they send it in MS Word:banghead:.
     
  6. GB2

    GB2 Very Active Member

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    Sent EPS versions of your files
     
  7. slappy

    slappy Very Active Member

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    Gary, what program did you get it to work in???
     
  8. GB2

    GB2 Very Active Member

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    Illustrator 5.0...I didn't have any problem at all with it, maybe it was in a version too new for you
     
  9. slappy

    slappy Very Active Member

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    Gary! Your awesome! Thank you SOOO MUCH! Ugly little thing ain’t it? Lol
    I’m still waiting for it to load in flexi…. Kinda froze up on me so I’m waiting. Looks like it’s working though
     
  10. slappy

    slappy Very Active Member

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    keeps making flexi freeze up. seems that there is a mask on everything!
     
  11. Fatboy

    Fatboy Very Active Member

    Hate it when they do that!
     
  12. GB2

    GB2 Very Active Member

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    I don't see any mask on anything, however there is a graphic element in the center that is very complex and might be stressing out your computer. I'm not having any issues with it but that doesn't mean that you won't.
     
  13. slapa, shut down flexi are start it up again.

    most of the time, this clears it up.

    my flexi stays running for months, once in a while when i have a problem importing a file usually a reboot of the program will clean up what ever was the problem.
     
  14. BIG EASY DOES IT

    BIG EASY DOES IT Very Active Member

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    When taking a gradient from illy to flexi it usually attaches a transparency to every part of the gradient. Rasterize in illy and take to flexi.
     
  15. john1

    john1 Guest

    It's P0rn, Ah!

    Just kidding. Hope you get it figured out, I don't understand why some files open goofy
     
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