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Edge FX - Loss of Connection Error

Discussion in 'Gerber' started by idsignsil, Jul 10, 2012.

  1. idsignsil

    idsignsil Member

    350
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    Oct 30, 2010
    Springfield, IL
    So last Friday (the 6th) everything was working just fine. Came in yesterday and one of the jobs required the Edge FX, no problem. Set it all up and hit go, nothing happens. After a few minutes GQ Manager gives me a message

    "Possible Loss of Connection, Attempt to Reconnect"

    so I hit Yes. Then I get another message

    "An Established Connection Was Aborted by the Software in Your Host Machine. (10053) File gq_e3sock.ccp Line 299"

    So I Google this message and it is all about email errors and POP3 accounts, which is all above my head, and does not make any sense. Anyway, I shut down my email and try again only to get the same results. I shut down the machine and my computer and restart, same outcome. Finally I decide to unplug the incoming internet and give it a try, and it works just fine.

    Come in today after shutting everything down for the night and still have the same problem if the internet is plugged in. Does anyone have any ideas as to what is going on?

    I have the internet coming from the Comcast modem, to a router at my desk, that then sends the internet to my computer. I have the Edge FX and the Roland XC-540 networked through the router. XC-540 works just fine. Only way I can get the Edge FX to work is by unplugging the incoming internet. I have AVG Internet Security Business Edition and it has caught nothing and says everything is fine. Any Ideas . . . . I am out :frustrated:
     
    Tags:
  2. Tony Teveris

    Tony Teveris Active Member

    I will look into this - I think it may have to do with the SubNet Mask setup in the FX.
     
  3. Tony Teveris

    Tony Teveris Active Member

    The subnet mask should be the same as your PC. So, from the DOS prompt (yes this is the fastest way I know how to get this) execute ipconfig and you will get a list of info, in that list is the PC's subnet mask, write it down and set the FX subnet mask to the same numbers, restart the FX. Thats about as much as I can help on this. So if others do not chime in you may have to call TechSupport.
     
  4. idsignsil

    idsignsil Member

    350
    1
    18
    Oct 30, 2010
    Springfield, IL
    Thanks Tony, I will give this a try and let you know.
     
  5. idsignsil

    idsignsil Member

    350
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    18
    Oct 30, 2010
    Springfield, IL
    I checked the subnet mask and the ip address and they are both correct in the Edge FX. Guess it is time to call tech support.
     
  6. signage

    signage Major Contributor

    9,191
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    Oct 5, 2005
    Penn
    Yesterday was a day for the DNS changer to start effecting computers, you may want to make sure you do not have this!
     
    Last edited: Jul 10, 2012
  7. round man

    round man Active Member

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    Oct 16, 2005
    mcafee and norton can cause this problem among other antivirus programs
     
  8. idsignsil

    idsignsil Member

    350
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    18
    Oct 30, 2010
    Springfield, IL
    I did the DNS Changer check and it said I was ok. When I get some time I am going to have to call tech support. Right now I just unplug from the internet when I need to run the FX.
     
  9. signage

    signage Major Contributor

    9,191
    18
    38
    Oct 5, 2005
    Penn
    Are you running Antivirus? If so try turning it off to see what happens!
     
  10. idsignsil

    idsignsil Member

    350
    1
    18
    Oct 30, 2010
    Springfield, IL
    Turning off the Antivirus did not help.....same results
     
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