Need Help epson sc40600 media loading lever

Hi guys , A brand new SC 40600 less than a month old
Out of nowhere the media loading lever just doesnt have that usual resistance and doesnt push the material down ..... no errors on the screen , asks for material selection but the pinch rollers dont push down the vinyl

After a brand new roland broken and replaced by this sc40600 this year .... it looks like all of theese new machines are just junk

Did anybody have this problem with epsons ??

 

Issue FIXED , if anyone else would have the same problem

If you have for example vinyl inside , after you put the lever down , ..... select another material like BANNER , and rotation inside out

This fixed my problem