I am having an intermittent issue with my SignPal 10.5 software (Expert and Pro), SignPal is an OEM version of FlexiSign for GCC cutters only.
Sometimes when I go to cut something it fails because it can't find the port, I go in to Production Manager and find that the port for the plotter has changed to 'File:', if I change it back to 'USB_Printer_0' then it will work fine. This is not a big issue for me but we sell this software with our cutters and it is, understandably, a problem for my customers.
I have 2 customers who have also reported this issue, they both are connected by USB like me, one has Windows 10 and the other I think is Windows 7, my laptop has Windows 7 and has done this before too. I have set all to 'Run as Admin' for both SignPal and Production Manager and it has still happened for at least one customer after changing that and with this customer I also ran the installer as Admin when I installed it.
Yesterday it was fine for my customer for his first two cuts then he came back to do another and it had changed back to 'File:' without rebooting computer, disconnecting cutter or anything (so he has told me and I don't believe he'd know how to change any of these settings as he wrote down how to change it back but sitll had to call me for assistance).
Does anyone have any ideas? Supplier has since come back and said it sounds very unusual and they haven't heard of it before which is odd when I have seen it on my own laptop and have had at least 2 customers complain of this happening at least twice.
Any help would be greatly appreciated and thanks for your time.
Sometimes when I go to cut something it fails because it can't find the port, I go in to Production Manager and find that the port for the plotter has changed to 'File:', if I change it back to 'USB_Printer_0' then it will work fine. This is not a big issue for me but we sell this software with our cutters and it is, understandably, a problem for my customers.
I have 2 customers who have also reported this issue, they both are connected by USB like me, one has Windows 10 and the other I think is Windows 7, my laptop has Windows 7 and has done this before too. I have set all to 'Run as Admin' for both SignPal and Production Manager and it has still happened for at least one customer after changing that and with this customer I also ran the installer as Admin when I installed it.
Yesterday it was fine for my customer for his first two cuts then he came back to do another and it had changed back to 'File:' without rebooting computer, disconnecting cutter or anything (so he has told me and I don't believe he'd know how to change any of these settings as he wrote down how to change it back but sitll had to call me for assistance).
Does anyone have any ideas? Supplier has since come back and said it sounds very unusual and they haven't heard of it before which is odd when I have seen it on my own laptop and have had at least 2 customers complain of this happening at least twice.
Any help would be greatly appreciated and thanks for your time.