Graphtec support???

[Dennis422]

Hi.
I do not want to start to badmouth the Graphtec support, but I have a question to the users that have experience with them.

I have purchased CE5000-60 cutter and I finally got some time to put it together. While doing that, I realized that I'm missing few screws in the package.
This morning I have called 7-8 times and left a few messages, emailed, when I called I tried few different options and no one was answering the calls. Shipping, tech support, orders, sales, I mean no one.
Is that common with them?
Can I expect someone to pick up the phone when I need them or I could expect this every time I try to contact them?

 

[CS-SignSupply]

The best method of contacting the manufacturer, with most manufacturers, is to first contact your dealer, where you bought it from.

They should do the leg work for you, IMO.

Your dealer should be the conduit that connects you to the manufacturer.

What screws do you need and I will try to help, as a Graphtec dealer.

 

[Dennis422]

Thanks Bobby.

I'm missing screws that connect the cutter to the stand. 4 thumb screws that get screwed through the stand into the bottom of the cutter.

 

[CS-SignSupply]

As I mentioned on the phone, let me if you do not get this resolved. I believe I have a set at my office that I can ship tomorrow.

 

[Dennis422]

All taker care off Bobby.

The'll ship them out today and I should have them on Friday.