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help, can't open these files...

Discussion in 'Adobe' started by Marlene, Sep 13, 2012.

  1. Marlene

    Marlene Major Contributor

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    Jun 8, 2004
    Vermont
    I am trying to open files sent by a customer that are suppose to be vector files set up in Illy. he sent a couple of png's of the setting he used and I don't run the program so I'm not sure what is going on. when I try to open in Omega, which can open .ai or .eps files, all I get is a blank screen when I try to open the .eps and I get an "unknown file type" when I try the .ai

    anything I need to tell the customer would be so helpful, thanks

    I can't attach the .ai or .eps but if anyone with Illy would take a look at either file, I would be so happy!
     

    Attached Files:

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  2. J Hill Designs

    J Hill Designs Major Contributor

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    Sep 24, 2004
    have him change eps version to 3
     
  3. Marlene

    Marlene Major Contributor

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    Jun 8, 2004
    Vermont
    thanks
     
  4. Malkin

    Malkin Very Active Member

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    Feb 11, 2009
    Augusta, ME
    If you still need help, I can open in Illy CS5 and convert to a PLT for you.

    Email to ted at minute man signs dot com
    (remove spaces and replace proper punctuation)
     
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