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HP 115 print head issue

Discussion in 'Newbie Forum' started by Jr gong, Jun 4, 2018.

  1. Jr gong

    Jr gong New Member

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    Mar 14, 2018
    Port of Spain
    Hi y'all, I'm new and while finishing up installing my new hp115 for the first time it's telling me both the Y-M print heads has to be "reseat" I did that and nothing, I clean it with the cleaning kit and nothing, 48hrs has gone and I'm stumped. [​IMG][​IMG][​IMG]

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  2. 2CT Media

    2CT Media Very Active Member

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    Jun 15, 2009
    Mesa, Arizona
    Did you initiate the printhead replacement on the screen or just do it manually? Did it go through the auto alignment?
     
  3. Jr gong

    Jr gong New Member

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    Mar 14, 2018
    Port of Spain
    I did not even get to align the machine yet(it's band new) after installing these, the next step is to align.

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  4. BIG EASY DOES IT

    BIG EASY DOES IT Very Active Member

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    Mar 14, 2011
    CA
    Either your contacts have issues on the carriage or the printhad itself has issues. Have you tried to put in a different head of the same color. If that one works then most likely the printhead you have is faulty. If the new head doesn't work either it may be the carriage connections.
     
  5. Jr gong

    Jr gong New Member

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    Mar 14, 2018
    Port of Spain
    I switched the other Y-M printhead and now BOOTH has error messages now, great.

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  6. Jr gong

    Jr gong New Member

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    Mar 14, 2018
    Port of Spain
    My service provider said it may be a bad encoder strip, I cleaned it but nothing, arrrgh.

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  7. papabud

    papabud Lone Wolf

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    Mar 7, 2016
    Toledo, OH
    the encoder strip would effect the alignment portion.
    clean your contacts
    when removing and installing them. make sure its a straight up and down. firm pressure
    you might not be installing them fully.
     
  8. Jr gong

    Jr gong New Member

    22
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    Mar 14, 2018
    Port of Spain
    Did that like at least 20 times, swear, nothing, same errors sigh

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  9. papabud

    papabud Lone Wolf

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    Mar 7, 2016
    Toledo, OH
    how are you cleaning your stuffs. ?
     
  10. Jr gong

    Jr gong New Member

    22
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    Mar 14, 2018
    Port of Spain
    With the cleaning kit they provided.
    Cleaned the printhead and printhead contact with the little applicator tool thingy
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