HP 560 noise

So I had a roll run out of material before the print finished, usually the printer rips the material from the core and gives me the message, substrate detatched from core. This time it did not, it just stayed connected and just decided it was out of substrate. Fair enough. I popped a new roll in, but the printer is now making a clacking noise. It is only when the material advances, not retract, and if I put it into move material mode and tap the advance button, it sounds like a clanging, even when the material has not really advanced any. All of the noise appears to be coming from the right side of the printer, where the material hits the first roller, or possibly the actual material spindle itself. Does anybody have any ideas before I call in the service agreement?

 

I'll take a hands on look to inspect the rollers, visually nothing seemed out of place.

 

Pinch rollers all look good. I'd guess it's in the motor or some sort of tensioner on the media side, as it sounds like a spring being struck every time I tap the button. I'm sure not going to start taking it apart while under warranty, but I was curious if anyone had any ideas.
Side note; the printer is still printing great...

 

I just tried that, but my dumb *** went to the sleeping printer, opened the window, and started unlocking the platen. The printer woke up and feeding material into the edge holder I had to move to get to the platen knobs. Thankfully the carriage wouldn't attack me since the window was open! I got everything unjammed and back together so I could unload it and huzzah, she runs silent once again!

I was trying to, but I don't see a good spot to inspect this gear other than seeing a sliver of the teeth.

 

Oye, that sounds harsh! I really wished I had recorded mine because it was a very audible clang, but not nearly as grindy.

Glad you got her fixed up. We never use the wiper assembly either, but same thing here, down time is a luxury I'd kill for. Two days in a sauna doing the worst kind of flex face replacement has me dragging today. Anybody else ever have a flex face where the nuts are inside the cabinet?