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Discussion I know my answer already, what's yours...........................

Discussion in 'Designs & Layouts' started by Gino, Jul 10, 2019.

  1. Gino

    Gino Premium Subscriber

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    Have a customer that had me quote a job 13 months ago. They recently re-visited the quote and now want to move forward. I told them costs have gone up and put the quote up about $375. more. No problem, They excepted it all over again. Here's the dilemma...........

    Their logo is red white and black which is fine for most of their signs, but they have two glass doors which are privacy doors and I automatically changed their black copy to white. Looked great, but the guy e-mails me back and says something about violating the branding guidelines. Ah, excuse me ?? You can't see black on glass, unless you're on the inside looking out and the nice blue sky is showing from behind. I told him there are times when corporate is wrong and they should take a closer look..... or why bother at all lettering the door ?? I said, why not a sign right above the door ?? I left them with decide and let me know, I'll letter anyway you desire.

    So, how do you convince someone their idea is really really stupid ??

    micro 101.jpg
     
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  2. Dan360

    Dan360 Member

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    Just went through this with a customer, I gave up and we did about 20 doors with a black logo. Looks absurd. (This was for a college that teaches graphic design out of that building...)
     
    • Hilarious! Hilarious! x 7
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  3. unclebun

    unclebun Very Active Member

    Ask for a copy of the branding guidelines and then point to the part about when the logo is displayed in reverse on a dark background. And if it doesn't have that provision, redraw the sign with a big white rectangle on the door behind the black logo.
     
    • Agree Agree x 6
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  4. equippaint

    equippaint Very Active Member

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    White outline if they allow it or leave it black. No point in arguing.
     
    • Agree Agree x 4
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    • I Appreciate You I Appreciate You x 1
  5. Gino

    Gino Premium Subscriber

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    Right, I'm not gonna argue with them, but the white outline would be as much as a branding problem in my eyes as just reversing it out. I'll just wait to hear back from these creative wizards. I just wanted others input.
     
    • Agree Agree x 4
  6. iPrintStuff

    iPrintStuff Prints stuff

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    Who makes branding guidelines and doesn’t let you make the entire thing either black or white? Especially text!
     
  7. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    I'd suggest the white and tell them it will look bad doing it in black. If they insist, have them approve it in writing (or email) and produce the signs as requested. Charge them again when they call you back.

    I don't fight anymore when people choose bad designs or don't take my suggestions. I'll bring up my concern or suggestion once, and if it's not received then I just roll with their more important plan. As long as there is a paper trail of your objection you're good.


    I just designed a sign for a client and in my opinion, looked horrible. (Times new roman, poor placement of logo and using primary colors) I put my suggested design to the right that looked like a halfway decent professional did it.... Nope, they like their Microsoft word 97' drawing better. OK, no argument from me, I'll make it...but it won't go in my photobook.
     
    • Agree Agree x 3
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  8. Baz

    Baz Very Active Member

    Ask them how would they display their logo on either a white or black t-shirt.
    I bet the guide has the logo on a white background. It should also have a provision for the logo going over a dark background.

    It's either you change the color of the lettering from black to white or you put the whole logo over a white panel (like unclebun just said). Outlining a logo is usually not in logo guides.
     
    • Agree Agree x 2
  9. 2CT Media

    2CT Media Very Active Member

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    Microchips doors are White here in AZ... ask me how I know :)
     
    • Like Like x 1
  10. equippaint

    equippaint Very Active Member

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    But Its My Camera.jpg
    it's actually straight I swear
     
    • Hilarious! Hilarious! x 3
  11. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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  12. Billct2

    Billct2 Major Contributor

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    I agree about getting a hold of their branding book.
     
  13. JTBoh

    JTBoh I sell signage and signage accessories.

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    Scrape the white off, install the black, charge again when they want to go to white.

    Dat'll lern em.
     
    • Agree Agree x 2
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  14. Andy D

    Andy D Very Active Member

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    What he said ^^^^ Life is too short to deal with others ignorance.
    Edited to say, if they wanted to switch back to white, you should charge them
    for three sets and installs.
     
    • Agree Agree x 2
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  15. JBurton

    JBurton Signtologist

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    The best way to convince them is to do it as they ask. They tend to get the idea once they see it. The brand book route would probably work, but at the same time you'll run into a peon who says 'glass is clear, dummy, so it must be a light background.' If you really want to embarrass them, cut a set in white, stick it above or below the one you just installed, and let them come out and see it. Then you could double your money with that second order.
    We had a lawyers office in town that another company produced a sign for, black pre painted with duranodic bronze vinyl. The only way to read it was to let the sunlight glare off the gloss paint so you could see the matte film.
    Usually I'll just cover up my dumbass taking a picture in the window with a gradient fill, 100% -> 20% black to simulate a window. It helps them visualize it without the bright reflections you'll be bound to get in you pictures.
     
  16. Johnny Best

    Johnny Best Very Active Member

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    Take some glass etch material and run it through your printer with their logo in red and black, approx 6"x30.5" etch panel.
    Adhere to glass, collect money, go home.
     
  17. shoresigns

    shoresigns Very Active Member

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    Agreed, I would get a copy of their brand guidelines, and if it doesn't show a "reverse to white" version, open a dozen brand guidelines PDFs from previous jobs and send them screenshots of the 11 or 12 ones that show a reverse-to-white-when-background-is-dark option.
     
    • Agree Agree x 1
  18. 2CT Media

    2CT Media Very Active Member

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    Why invest all that time for a small window job?
     
    • Agree Agree x 1
  19. equippaint

    equippaint Very Active Member

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    I think some are over-assuming that the guy who ordered this cares enough to do more than he was told to do and I don't mean this in a bad way at all. Many of these corporate guys are already over-extended and then get these little side projects crammed down their neck on top of it all. While the sign is important to the sign guy, it's nothing but an annoyance to the person that's tasked with getting it done.
     
  20. shoresigns

    shoresigns Very Active Member

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    This is one small part of a much larger job, as Gino mentioned in the original post. A larger job that includes several different signs is probably the type of job that you should request brand guidelines if the client doesn't include them initially.
     
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