JV33 Rasterlink 5 Error message

[rparsons]

We were trying to load a .tiff into Rasterlink to print on our JV33, and we receved the following error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ps3.exe
Application Version: 1.0.0.1
Application Timestamp: 4dfa7283
Fault Module Name: ps3.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4dfa7274
Exception Code: c0000005
Exception Offset: 001e2ba6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Any ideas?

 

[Solventinkjet]

It looks like the Ps3.dll is used for memory allocation. The .tiff file may be too big for your computer to handle. Try making a copy of the file and size it down to be a couple MBs and try to open it in Rasterlink. If it works, I would say you just don't have enough memory to open the big file or your memory is failing.