mutoh 1614 ink help

[Jimmyc77]

keep getting not original error with yellow tried new cartidge and new cards still nothing.. any help please would be appreciated.. bought new card reader still nothing getting very aggravated.. thanks

 

[Solventinkjet]

There are 3 sensors in the cartridge holder. The card reader at he top left, the pack end sensor, which tell the machine when the cartridge is empty, on the bottom right, and then the sensor that tells the machine if a cartridge is simply present at the very back. The cartridge sensor is a tiny little button that gets pushed in when the cartridge is in. If it doesn't get pushed, the machine rejects anything that the reader reads. Make sure that button is in place and able to be pushed. Other than that, the only other part that makes the machine read the cartridges is the heater control board which is $$$.

 

[Umca]

Agree with Solventinkjet.
You can recognize the button is works if you hear the beep when insert or remove the cartridge.

 

[Jimmyc77]

It beeps .. I did unplug machine took cartridges out the plugged back in powered it up then Installed ink cartridges 1 by 1 recognized all cartridges but once inserted black last cartridge said yellow not original..

 

[Umca]

Try to go in menu Setup - InkStatus. And check each cartridge separately recognison.

 

[FrankW]

Have you updated your firmware shortly? Or have you switched too third party ink?

Since a revision of the firmware some years ago, Mutoh printers save the serial number of the ink chips. As soon as a cartridge is empty, and a new one with the same serial number (for example a copied chip) is inserted, the printer mention them as „not original“.

 

[Jimmyc77]

Have you updated your firmware shortly? Or have you switched too third party ink?

Since a revision of the firmware some years ago, Mutoh printers save the serial number of the ink chips. As soon as a cartridge is empty, and a new one with the same serial number (for example a copied chip) is inserted, the printer mention them as „not original“.

Yes I just did firmware update.. has error with that cartridge and tried new ink same thing not original mm

 

[FrankW]

Do you use original ink, or third party ink? If third party, it could be that you run into that "saving and comparing serial number"-thing.