Need Help Problems with Gerber Edge

[BullDog613]

I have an old Gerber Edge 1 with an HS15plus plotter and my computer with Window 8 had a motherboard go out. I've updated the computer to Windows 10 and now in the plot manager I can't access the com and lpt ports so the computer won't talk to the printer and plotter.

I have another computer that I updated to Window 10 and it has an HS15plus plotter that works because in the plot manger I am able to select the com3 port.

I am using the Gerber Serial to usb and parallel to usb cords.

I've called Gerber Tech support and they have not gotten back to me for 2 weeks after numerous calls. Any body have and ideas how to fix this?

 

[netsol]

there are a number of things you need to do.
all the settings under device manager>ports>your com port>advanced have to match
ie: 38000. one one odd xon/xoff (example, not the settings you should use

serial is not plug & play, settings must match

parallel port, mode must be corrrect bidirectional/epp/ecp. (i forget which one works)

normally if printer port doesn't work, i just use a $50. startec parallel print server on amazon.

for the serial port, download user manual for the hs15, make sure your port in device manager matches what the plotter is set for

 

[signage]

What software and version are you using?

 

[Attila Nagy]

First thing You need to do is to install the driver for the Gerber USB adapters.
https://www.gerberscientific.net/gs...WW1zcV9od91jN3yXy67SMU4VFjFnfiiSGJUKZOdCvrdzw!!

 

[BullDog613]

there are a number of things you need to do.
all the settings under device manager>ports>your com port>advanced have to match
ie: 38000. one one odd xon/xoff (example, not the settings you should use

serial is not plug & play, settings must match

parallel port, mode must be corrrect bidirectional/epp/ecp. (i forget which one works)

normally if printer port doesn't work, i just use a $50. startec parallel print server on amazon.

for the serial port, download user manual for the hs15, make sure your port in device manager matches what the plotter is set for

Thanks, I'll try some of these things.

 

[BullDog613]

What software and version are you using?

one is on Omega 5 and the other is omega 6

 

[BullDog613]

First thing You need to do is to install the driver for the Gerber USB adapters.
https://www.gerberscientific.net/gs...WW1zcV9od91jN3yXy67SMU4VFjFnfiiSGJUKZOdCvrdzw!!

I've done that.

 

[Jburns]

Ok you should also verify that they are setup in the software - here is a thread that I posted screenshots in

https://signs101.com/threads/omeag-5-cannot-locate-edge-2-or-envision-plotter.162009/#post-1506363

 

[BullDog613]

Thanks every one for the help. Gerber called and changed the settings in Windows 7 to run as admin and fixed all the problems.