sunshine101
New Member
I purchased a new LEF-20 from a company outside of Tampa, FL. last month. Since first using the unit the odor from the ink is overwhelming at times making us lightheaded and sick being in the room for more than 10 minutes. I've messaged and spoke with Roland and my salesman from the beginning thinking something had to be wrong. The machines power was cut off twice when first clearing the lines and charging the ink during install so I hoped that was the reason and it was a simple fix of air in the lines. I called BOFA for help as well. I anticipated some odor but never ever imagined this level of chemicals/odor. I've asked another user who said they've not experienced the issue to this degree. The salesman popped by twice. This week he brought a Roland rep with him to check the machine. Everything I read prior to purchase and speaking with sales staff I was lead to believe the $3,000 BOFA would filter the air. Roland promotional ads even mention "no odor" but that couldn't be more inaccurate. I fear becoming ill from this machine. I'm no baby and not exaggerating the odor... it gets overwhelming at times. I've jumped through hoops to remedy it on my own. I installed a 1800 cfm duct fan to filter air and installed an exhaust vent to send the BOFA exhaust straight outside. It helps but still not enough so that makes me more nervous about harmful chemicals escaping the BOFA. Again I expected some odor but nothing like this. I've twice requested the document listing the chemicals used in the ink. I don't know what else to do so I've contacted a company in Orlando to test the air for chemicals. It's a $1200 test so I'm not to happy at the moment. I guess I have to pay to prove there is an issue despite the Roland rep saying other locations have had greater issues with these units than we are currently experiencing. He and my salesman were familiar with the odor/chemical issue but do not have a solution beyond more ventilation. If the new 1800 cfm duct fan and $3000 BOFA filter isn't doing the trick then it's an issue with the Roland LEF-20 and/or ink. Tbe Roland rep said we have to "live with it" and ventilate even more. My wife was really unhappy with that answer. Our fear is dying from the ink/chemical exhaust. Has anyone else experienced this severe issue with Roland UV LED printers or Roland ink?
My dealer (Florida Graphic Supply) has been great thus far responding to my concerns. My sales rep has stopped by twice. He appears to be a nice and caring guy who truly wants to help. I don't blame him for this issue. Just this week he brought in the Roland rep. to assist. Rolands' advice/solution is to hire an HVAC company to install more ventilation. I will do this but with our current setup the Roland exhaust going directly outside, the BOFA, and a huge 1800 cfm duct fan of course we can blow fumes out all day but it doesn't resolve the issue with my machine pumping out really nauseating fumes. Much more than acceptable. As it is now I cannot hire someone to work with us. I'm concerned about people getting sick/passing out from the fumes. This is a bigger issue. I don't know what else to do?? Roland support staff is aware but unable to do anything more than recommend I pay an HVAC co. to try reducing the fumes. I purchased this machine 1 month ago. It's working great so it sucks to be having this issue with the fumes. The BOFA does absolutely nothing about fumes/odor. I need another machine in the next 3-4 months to be used around the clock so now what? I need but how can I buy another Roland? I think I may be in trouble. Ideas anyone?
