Texas_Signmaker
Very Active Signmaker
This is just a rant. Not looking for opinions or anything, just had to share.
I subbed out a 8' x 26' flex face install to a sign company in Jackson, MS. Their bid was in line with some others I got so I had them go out a survey. I made the sign faces and sent it to them and while they were installing one, one of their guys tore the new face open with the bucket. I had to make another face and personally drive 6 hours out there the next day so as to not delay the project. They covered the cost of the material but not my wasted time... but oh well. They finished installing the faces and converted to LEDs and all was fine. The next day client calls saying half the sign isn't lighting. I get them out there and they said it just needed to be "reset" and it lit again. (which I knew was a bunch of BS) Same thing happened less than a week later. I told the guy who goes onsite needs to call me while he is there so I can talk to him. Well, they go out there again and said something must be wrong with the power. They tested 120v but something must be interrupting it to cause half the lights to not kick on. At this point I knew I was dealing with an idiot so I called another company to look at it. They said the power supplies were overloaded and they had to install some more. I went back to the first company and told them what they found and he said they thought they had the right amount installed.
Few months go by and client reports lights are all over the place. I call the original company and they said they can't get out there for 3 weeks. I call the second company I had out there before and they go out and say all the light sticks are falling out and need to be mounted. I call the first company and the owner starts giving me shit about going back out there and said that since I had some other sign company in there before (to install power supplies) he said he's not responsible. I told him you have two options.... Either get the lights fixed or I'll bring you the lights and you give me my money back, your choice and if you don't like either option I'll file a lawsuit. Well, that got his attention and he went out there and screwed in every light stick.
Got ANOTHER call from the client and the trim is falling off from the sign. Again, the guy says it was from the other sign company and he needs to charge me for the visit. (The trim had nothing to do with the access to the sign, there is a door on the bottom BTW) Whatever, I paid the fuck stick and he fixed it. I told him to check all the other trim and make sure it's on there.
Got a call this weekend from the client and another piece of trim is falling off... I e-mailed the sign company and he says he can no longer service this sign. (Still less than a year after they installed the faces, repainted it, installed new trim and LEDs). Called the second sign company and they are going out to install the trim.
Moral of the story,
The crew was a hack and the owner is an idiot.
OK I'm done.
I subbed out a 8' x 26' flex face install to a sign company in Jackson, MS. Their bid was in line with some others I got so I had them go out a survey. I made the sign faces and sent it to them and while they were installing one, one of their guys tore the new face open with the bucket. I had to make another face and personally drive 6 hours out there the next day so as to not delay the project. They covered the cost of the material but not my wasted time... but oh well. They finished installing the faces and converted to LEDs and all was fine. The next day client calls saying half the sign isn't lighting. I get them out there and they said it just needed to be "reset" and it lit again. (which I knew was a bunch of BS) Same thing happened less than a week later. I told the guy who goes onsite needs to call me while he is there so I can talk to him. Well, they go out there again and said something must be wrong with the power. They tested 120v but something must be interrupting it to cause half the lights to not kick on. At this point I knew I was dealing with an idiot so I called another company to look at it. They said the power supplies were overloaded and they had to install some more. I went back to the first company and told them what they found and he said they thought they had the right amount installed.
Few months go by and client reports lights are all over the place. I call the original company and they said they can't get out there for 3 weeks. I call the second company I had out there before and they go out and say all the light sticks are falling out and need to be mounted. I call the first company and the owner starts giving me shit about going back out there and said that since I had some other sign company in there before (to install power supplies) he said he's not responsible. I told him you have two options.... Either get the lights fixed or I'll bring you the lights and you give me my money back, your choice and if you don't like either option I'll file a lawsuit. Well, that got his attention and he went out there and screwed in every light stick.
Got ANOTHER call from the client and the trim is falling off from the sign. Again, the guy says it was from the other sign company and he needs to charge me for the visit. (The trim had nothing to do with the access to the sign, there is a door on the bottom BTW) Whatever, I paid the fuck stick and he fixed it. I told him to check all the other trim and make sure it's on there.
Got a call this weekend from the client and another piece of trim is falling off... I e-mailed the sign company and he says he can no longer service this sign. (Still less than a year after they installed the faces, repainted it, installed new trim and LEDs). Called the second sign company and they are going out to install the trim.
Moral of the story,
The crew was a hack and the owner is an idiot.
OK I'm done.
