Need Help Substrate low warning before printing

[heyitsme]

Hi, don't know if anyone could help with this query...

When we first started logging the amount of substrate when loading in substrate on our HP Designjet L26500, I remember a case when Onyx PosterShop Rip-Queue warned us that we tried to send something to print that was too long for the available substrate left, it then had a pause or cancel button.

This warning was really useful, but has never popped up ever again and I have no idea why!

In the 'about' box the version we're using is: 10.2.0.227, and the firmware of the printer is on the latest. Have checked through the settings everywhere but couldnt see anything obvious

 

[White Haus]

Is there a way to query the printer for available media? I would suspect this is what needs to be done although I can't recall where this setting would be in Onyx.

 

[heyitsme]

Is there a way to query the printer for available media? I would suspect this is what needs to be done although I can't recall where this setting would be in Onyx.

It has a web access panel which shows the substrate left which I check before printing, but the RIP software definitely knew at some point to give us the warning and I can't figure out why it's never given us a popup since that first time. Shame it's a useful feature!