I have a Summa D140. We run labels and stickers on it using FlexiPrint. When sending to cut we designate the Kiss Cut and the Flexcut. Every 10 to 15 runs we do the cutter will decide to cut the kiss cut as a flex cut. Im not sure what causes this, if the knife is getting stuck or what. Yesterday we ran 5 sheets 54inch wide by 42inchs long, on the third run it decided it wanted to cut kiss cuts as flex cuts, we changed nothing. We went back and looked at settings and all the same. Its very frustrating and ruins the whole sheet. I contacted my dealer who says contact Summa who says contact the dealer, you know the stellar customer service once the product is sold.
Any help on this would be appreciated or if this has happened to anyone else. Its not as if we don't know how to use it or we change the settings, as I said we can run 14 jobs fine and then 1 will just mess up. We have settings in Flexi default to cutter so we don't have to change pressure or flex settings in program.
Any help on this would be appreciated or if this has happened to anyone else. Its not as if we don't know how to use it or we change the settings, as I said we can run 14 jobs fine and then 1 will just mess up. We have settings in Flexi default to cutter so we don't have to change pressure or flex settings in program.