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Need Help Tempo 600 roller issues

I have a temp 600 and when I try to plot anything over 30 inches long, the vinyl slides on the machine from under the rollers. I have cleaned the grit rollers and the rubber rollers. And as told to me by the company I bought it from, I slow the cutting speed, align the vinyl so that it is as perfectly straight as possible. I am trying to cut vinyl that is 45" long and have ruined so much vinyl. Any advice?? Gerber wants $75 to talk to tech support, I know the machine is a dinosaur and I need to get something newer but I am not making enough to invest in something newer yet.
 
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