VersaWorks slow print

[david6211]

Hi all,

I have a VS540 running Versa Works 4.8.0. The issue is when you print, the printer pauses about 3 seconds on each end of the print job and continues to do this until you cancel the job. Once the job is cancelled, the print job speeds up and then stops. I have checked cables, checked for IP configuration conflicts, reloaded Versa Works, checked for updated firmware for the VS540. I was even told to check the ink cartridge's, still the same issue. Oh, this is running over a network and not directly tied into the computer and using Windows 10.

 

[Jim Hancock]

This sounds like a data transmission issue, as you are printing over a network. Are there are lot of users on this network? If it is a busy network, you could try a faster network switch. A simpler, better and cheaper option is to install a second network card in the computer and connect it directly to the printer.

 

[david6211]

This sounds like a data transmission issue, as you are printing over a network. Are there are lot of users on this network? If it is a busy network, you could try a faster network switch. A simpler, better and cheaper option is to install a second network card in the computer and connect it directly to the printer.

Yes, this is printing over the network. I’m dealing with an IT department so this driving me nuts. It seems like a network lag, they say no. Funny this started right after the upgrade to Win10. I requested a separate NIC to be installed on this computer for a direct connection to the Roland.

 

[Jim Hancock]

IT people don't do well in wide format printing environments, LOL... They don't seem to understand the amount of printing data is, in essence, streaming data. The direct connection should solve your issue. Where are you located in Florida?

 

[david6211]

Located in Punta Gorda.

 

[Jim Hancock]

And it's hot down here. Let me know if you need any on-site help, just across the state from you...

 

[david6211]

Well, IT guy installed a second NIC. Problem solved. Yea....

 

[netsol]

IT people don't do well in wide format printing environments, LOL... They don't seem to understand the amount of printing data is, in essence, streaming data. The direct connection should solve your issue. Where are you located in Florida?

jim,
with david's situation, the problem could have been solved with a vlan, or with QOS settings in the switch, but probably easier to add a second lancard, as long as no one else needs to print to this device

 

[Jim Hancock]

netsol,
I defer to your expertise in this area. My networking knowledge only goes so far. As far as anyone else printing, typically setting up a hot folder usually takes care of this.