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Vinyl Express Q160

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So after being down all day yesterday getting printer fixed I was all excited to walk in today to start printing early and catch up only problem when i powered on the Vinyl Express Q160 cutter i would measure sheet and it comes back as error 1 .... then it continues to go into digitize mode?

I have zero clue how to fix it, i have reset as it mentioned on here and i have gone into flexi production manager and all that to reset cuttter and still same issue...when i go to measure the width it does the same as well

any help would be ideal as we just got 1000 decals to print from yesterday we had to wait on.

thanks ahead of time
 
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