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XR-640 Sheet Set Errors

Behrmon

Pr. Bear-Mon
Did a quick thread search and did not find exactly what I was looking for. Problem is on a 3 week old XR-640. The printer is not finding the outside pinch roller on smaller 24" media and sometimes on standard 54" media. I can load the same media on the XC-540 with no problem but need to run it on the 640. It will do it's pause on sensing of the inside roller then blow right past the outside roller. I've made sure everything is clean. Any thoughts? Thanks.
 
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