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They were called almost 2 weeks ago. We were told they’d ordered parts and would be in touch. We told them we were in crisis mode and had work due within a week and urgently needed help. Not a peep since then.

Thanks guys, sorry for the delay, I was out of town for a few days. I have resolved a few major issues. Got the printheads dialed in well, but it was squishing the printing in the scan axis. If I printed items 4" wide, they'd be 3.950". If I printed 8" wide, they'd be 7.9" wide. If I printed...

I'm reasonably handy at working on machines. With just a tiny bit of help, I can do most anything you ask me to do via email or phone. We are in the market for a new printer next year and the total lack of support, even from the highest levels of Mimaki have us seriously questioning it we'll...

I'm so frustrated by the absolute lack of support that seems to be out there these days. I've tried contacting several companies for tech support and the level of support they offer over the phone seems lacking to me. Either that or they just don't want to help someone that didn't buy a new...

Anyone got any suggestions? Not getting much help from Mimaki.

I don't have that model so it might work a lot different but on the UJF series, that's under the service menu and #print adjust. It prints rows of each color relative to the first head and then shows you a value to change to move any color if it's off. It's how you dial it in to perfect. Do you...

You can see the right side of the A and M have a mismatch in the color, while the R underneath it doesn't have that same level of mismatch.

I'll also add that I have all the covers still off, the top cover on the carriage, the front cover on the carriage, and the main covers and guards. I say that in case it is an issue and causing some air currents or something. Just trying not to leave out any details that might not be obvious to me.

Greetings and thanks for allowing me to join the site! I am hoping I can get some technical insight into some issues I'm having with a UJF-6042HG (the pre MKII version). I replaced 2 printheads and during that process, the long screw that holds the head onto the carriage snapped off. I drilled...