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Well I'm thankful for the response, and not trying to be rude towards your response but I would say that some of your points don't seem to apply to this scenario.
The biggest reason I think we've been losing business is because every time a new owner came into the picture over the last 7 years...
To be honest several of your thoughts we have not yet considered (like walk-ins), so thank you for pointing that out.
But, if we did plan on moving forward we would use a 'worksite' - probably out of the owner's garage - for large projects and also for mailing/receiving supplies from vendors...
Thanks for taking the time to click on this thread - any input is greatly appreciated.
Some background: Our shop has been in business for a quite a while now, about 30 years, and in that 30 years the ownership and physical location has changed roughly 4 or 5 times. In the last 7 or 8 years the...
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