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It's possible that the USB connection is the challenge. As far as the unknown device in windows, that's simply a driver issue. We solved three issues like this at SIGN IT RIGHT this week in Texas. it's the first time we seen the challenge and it popped up three times. Should be a simple fix...
You may have a weak pump. I would try swapping pumps to verify. Also before replacing a head you could swap the M head with the light magenta and verify. First I would replace maintenance items like your Cap station. Since light magenta is faint while printing you may be able to extend the...
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