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Move the head over the platen and check the gap between the bottom of the head and the platen. They should be parallel. On the 1204, a lot of the time the head doesn't get set all the way down and the left side tends to be higher than the right side which causes the cap not to seal. In that case...

It's attached to the head under the big carriage cover. Once you take the cover off, you'll see something that looks like the diagram I posted above. This is a fairly complicated machine to work on so you might consider getting a tech. I'd contact Mimaki to see if there is a dealer closer to...

If all else fails, get a NIX sensor for about $100. It will give you an RGB value and it comes in handy once in a while for things like this.

Unfortunately there isn't anything that I know of. It's a fairly rare part to fail and I don't even see the procedure in the tech manual. Becoming unplugged is more rare but sometimes the heating element just burns out due to age.

Haha, morning! Your printheads have heaters that heat the ink up and the error is saying heater 1 is either unplugged or burnt out. The easiest thing is to just make sure everything is plugged in in the head area. You might need to have the heater replaced though.

Since you both made a mistake, it seems like the easy solution would be to just split the shipping cost on this order and return, and then start from scratch with a new order. As someone who used to sell a lot of vinyl, 20% is basically the margin. So they're basically trying to get double...

To change the ink type to SB54: Change System Parameter 032 to "4" if you're using a 4 color setup. Change to "6" for 6 color. To tell the machine it's full already: Go into the Ink Parameter 1 menu and then change parameter 000 to "1". Edit: Actually that's for SB53 inks. I don't know if it...

If you can get some nozzles to print, it's probably not a fuse but worth checking fuse F13 on the main board. I've noticed 2 things about these models as they age. 1. The ink lines and connections start to fail and cause ink flow issues. 2. The cap top slider pegs wear down and cause the cap to...

It's definitely cooked for good. It had to have been a head strike but my best guess is not on simply vinyl or something like that. That damage comes from hitting something hard like a screw driver left on the platen or similar. If you came back and it was like that but not erroring out, someone...

This may not be the solution you're looking for but, you can make an animated GIF in Photoshop fairly easily. Might not give you the 3D look you're looking for but it will give customer a better idea on how the transition will look like.

If you're prepared to get a new head, you might as well try to flush this one. That pattern doesn't look like it will recover very well in my experience but worth a shot.

It's odd that it would close without an error message of some sort. When you come in in the morning, is the monitor still on or do you have to wiggle the mouse to wake up the computer? Maybe it's going to sleep or resetting overnight for some reason.

Gotcha. Yeah I believe it displays the temperature while it's heating up but you can also check it in service mode as well. I don't have one to take a screenshot of unfortunately. The tech manual doesn't mention the temp either for some reason. I think you're in the right area for sure. It's...

Head operating temperature is handled by the firmware. When you set up the printer and chose LUS120, it set the temperature automatically. There should be no reason to change it. In fact, the tech manual says to never change it specifically. The machine will also error out if the ambient...

Yup. Multi core support is useful for ripping multiple files at once, but the RIP process for a single file is known as "non-parallelizable."

I've rebuilt them before but it's a big PITA. What kind of ink are you using? These maintenance stations should last a long time. I've seen people go 5+ years on one with just changing the cap top periodically.

The computer hardware shouldn't have anything to do with the printer hardware. You just want to make sure the RIP will work on the computer properly. I have a feeling the CET tech just read off the original machine specs and they were written around gen 9. A newer computer should work fine.

Sounds like maybe your circulation pump for the white is failing and/or the gear that connects the motor and the pump is stripped. It's a fairly common issue for that pump to leak on this model. I wouldn't be surprised if you have a leak as well. You'll want to take a look behind those covers...

If you just have an email of him approving it, you probably have a 50/50 chance of winning. If you have a physical signature, the odds lean in your favor. At the end of the day, the customer wins more often than not because the bank has no incentive to be fair to you. If the bank denies your...

The only difference between a Mutoh and Mimaki DX7 head is that Mimaki adds a memory chip to the head cover. The chip saves the head rank number. If you take the head cover off your current Mimaki head, put it on the Mutoh head, and then input the head rank number manually, it's exactly the same...